Auction Problem

[doug.goodman]

That's a bummer. Seems like a partial refund would be fair.

Doug

[ballparks]

Originally Posted by doug.goodman

That's a bummer. Seems like a partial refund would be fair.

Doug

How much would you think is reasonable. It's publicly available, so I can say that it was $4848 with BP for the pair (one lot).

[Aquarian Sports Cards]

Originally Posted by doug.goodman

That's a bummer. Seems like a partial refund would be fair.

Doug

The ticket is not from me, just to be clear.

The reason we don't do partial refunds is, let's say the tickets were a group lot and he really only wanted one and figured he could get a discount by destroying the one he didn't want. It just opens up a lot of cans of worms. If something is returned he would have another opportunity down the road to purchase the item at an appropriate rate as it would likely be sold in a future auction with a new description.

[perezfan]

I've received partial refunds on several occasions. Sometimes for items not as described, and sometimes for items that were damaged in transit. If you still want these tickets, I would inquire about a partial refund... with a dollar figure in mind.

That rip would bug me to no end, but everyone has a different level of OCD.

Was it well protected? Can you tell if it happened in transit, or do you think someone at the AH damaged it prior to packing/shipping? Given what you paid, I would think that an $800 - $1,000 refund is a very fair number to request. Then you can see where it goes from there.

Hope this helps, and best of luck!

[perezfan]

I just noticed which AH is involved. They are a bit difficult, but could possibly compromise with you. I have had mixed results with them, and have a few friends who were made whole (but only after a long "back and forth" ordeal).

Please keep us posted, and let us know how this turns out!

[hcv123]

Worst case scenario is return for refund as item was not as described. I'm presuming you are asking the question because you have an interest, damage not withstanding, in one or both tickets. If that's the case then as previously suggested, communicate that you are open to keeping them for X$ reduction for the damage and see how the AH responds. They might be uncomfortable and give you the option to keep them or send them back as is or they may negotiate with you. Sorry to see that happen.

[Bugsy]

Originally Posted by perezfan

I just noticed which AH is involved. They are a bit difficult, but could possibly compromise with you.

I agree. I had a similar issue on a paper item from them and was extremely displeased with how they addressed it. Please let us know if you make an progress.

[Aquarian Sports Cards]

Understand also that an auction house is always going to be leery of setting a precedent and opening the floodgates to specious claims (not saying your is specious.) I am a fairly light touch for a refund as long as I have no reason to suspect foul play (the buyer damaged the item or is making a switch etc.) but I think some are afraid of getting the reputation of being too generous with returns which definitely can encourage abuse.

[ballparks]

Originally Posted by Bugsy

I agree. I had a similar issue on a paper item from them and was extremely displeased with how they addressed it. Please let us know if you make an progress.

Update for the forum..........

So the initial response is that in the description it talked about a tear, so they can’t do anything about it, even if the photo looked perfect. (Clearly that means that the ticket got torn in their possession). I ask them politely to review again as this seems a stretch. I will update afterwards as they said they would.

[Joe Hunter]

The photo doesn't match the description. You can see the pinhole, but no tear is visible that I can see. In hind sight, you probably would have contacted the AH in advance of bidding about this disparity. That being said, I do think a partial refund is appropriate.

[perezfan]

That is just unacceptable....

The disclosure in their description does not even come close to addressing the magnitude of that tear. And in looking at the Ticket on their website, even under extreme magnification, you cannot see any tear in the upper-right quadrant.

I would threaten legal recourse if they really think that they properly disclosed this condition issue. Especially given what you paid.

Hate to say it, but I had a feeling they would make this challenging.

Best of luck!

[Fballguy]

Originally Posted by perezfan

I just noticed which AH is involved. They are a bit difficult, but could possibly compromise with you. I have had mixed results with them, and have a few friends who were made whole (but only after a long "back and forth" ordeal).

Please keep us posted, and let us know how this turns out!

Before looking I knew who it was just from this comment. I was in a similar situation. After a week and a half of getting the run around...ie "you'll be called tomorrow"/call never comes. I was offered a laughable partial refund...something along the lines of $50 on an $1800 item...and then a full refund. Definitely left a bad taste in my mouth.

Poor descriptions, poor pictures and/or descriptions that don't match the pictures is fairly standard at many auction houses in my experience.