Goldin Auctions Down?

[sycks22]

Is it down for anyone else? won't work on my computer or phone

[RCMcKenzie]

I can't access the site.

[Stampsfan]

It's slow as hell. I wonder if their site is overloaded with too many folks trying to access it. Not enough bandwidth.

[HOF Auto Rookies]

I can't get anything to load. Very unfortunate but I am sure they will make it right. I have had nothing but great experiences in working with them.

[Stampsfan]

I just posted a max bid and it worked. We will see if it holds.

[Snapolit1]

Sort of seems like more often than not there days an auction has to be extended because of some technical problem. Very peculiar, as last time I checked these folks aren’t selling toilet paper or Lysol wipes.

[Topnotchsy]

Site has been down. Up now and they are supposed to be extending time to bid, but many people reporting trouble bidding on items they did not bid on. They are working on an approach.

[bounce]

extended until tomorrow - sound familiar?

[HOF Auto Rookies]

Yay, 20 more hours of extended bidding.

Guess I won't get anything. Damn

[RCMcKenzie]

I was able to get in and bid, but very slow. See y'all tomorrow. Rob

[Stampsfan]

Sad way to run things...

[Mark17]

I just got an email from them:

The server has been reset and bids are coming in. However, it is slow and some people have just been shut out

Out of fairness to everyone who has tried to get bids in, we are going to close tomorrow, Sunday, May 17th at 6:00pm Eastern

Extended bidding will begin Sunday at 6:00pm and we will go lot by lot close with the 30-minute rule at that time

We appreciate your bearing with us during this unprecedented response and traffic in our auction.

We were assured by our software provider they would be able to handle the unprecedented traffic we expected from this highly publicized auction, but the response overwhelmed them.

We suggest you use the extra time between now and 6:00pm Sunday to get in all your bids and use max bids if needed to protect your bids in case of system slowness as we approach extended bidding.

We are sorry for the inconvenience and are doing this our of fairness to all bidders and consignors so everyone has an equal chance.

Thank you!

[HOF Auto Rookies]

Down again...fun

[bounce]

it's deja vu all over again

[Kingcobb]

I have been trying to get in since 6:05 EST this is not good.







Daryl Fraley

[Fred]

Watcha biddin on Daryl? Hope it isn't what I'm bidding on....

[sycks22]

not working here

[itjclarke]

Whether legit or not (I'm giving benefit of the doubt that it's legit), these outages and subsequent extensions to the auction seem pretty certain to inflate eventual sales prices.

Last night I bid an item thinking it was in extended bidding, based on the email I'd received just prior stating the extended period would start at 11pm sharp. As the site was slow and intermittently down, I figured I needed to hustle to get my bid through while the site would accept it before the lot by lot closing. Shortly afterward I saw the email saying the new closing time would be Sunday. In that time frame however I was outbid, and then I saw it had been bid up another 5 increments during the night. I'm guessing this may have been done by folks who also thought it was in extended bidding and needed to get bids in.

Guessing several other lots saw similar bidding activity last night and then repeated again today, just before or after 3pm for people who could get through.

ADDING: howling maybe not as much of an increase, since it seems some, including myself were not able to get in at all during today’s extended bidding

[HOF Auto Rookies]

Let's hope for no BP and free shipping!!!

[jhs5120]

It'll be interesting to see if Goldin stays with SimpleAuctionSite.

[Fred]

Originally Posted by jhs5120

It'll be interesting to see if Goldin stays with SimpleAuctionSite.

Only if they want to lose clients. SimpleAuctoinSite personnel told Goldin not to worry, it's all good, it'll handle the traffic.... what's that saying... screw me once, shame on you, screw me twice....

[Fred]

It looks like they closed the entire auction. All the "End Date" fields indicate "Lot Ended". All good, it's probably the prudent thing to do at this time.

[HOF Auto Rookies]

Nvm not worth it

[yanks12025]

Originally Posted by HOF Auto Rookies

Let's hope for no BP and free shipping!!!

Lets hope for no sellers premium too

[bounce]

Originally Posted by HOF Auto Rookies

Let's hope for no BP and free shipping!!!

I'd put odds of no BP squarely less than 1%, but I would certainly be pleased to see that.

[HOF Auto Rookies]

Originally Posted by bounce

I'd put odds of no BP squarely less than 1%, but I would certainly be pleased to see that.

I don't expect them to do that, just wanted to say it (just incase) lol. I am in the company it was out of their control and an unfortunate situation that happened.

[Fred]

HOLD ALL TICKETS!!! Now there's a message indicating LOT PAUSED. Maybe there's hope for those that want to continue bidding! Personally, I think they'd have been better off just closing it because this is just a train wreck now. What happens if/when the same thing occurs again (if they re-open for bidding)...

[HOF Auto Rookies]

Originally Posted by Fred

HOLD ALL TICKETS!!! Now there's a message indicating LOT PAUSED. Maybe there's hope for those that want to continue bidding! Personally, I think they'd have been better off just closing it because this is just a train wreck now. What happens if/when the same thing occurs again (if they re-open for bidding)...

[Aquarian Sports Cards]

Can't speak to specifics of this auction or provider, but it's almost an epidemic in the online auction industry, not even remotely limited to sports. I left my first provider because they crashed with an hour to go, and even though I extended an hour I had complaints from every angle. Why did I extend, why didn't I extend more etc. I think part of the problem is that Cloudflare, who almost every provider uses, can't seem to tell the difference between a DDOS attack and the uptick in business an auction always sees at the end. It's one of the few advantages to being smaller, my auctions don't tilt the game, so to speak.

[HOF Auto Rookies]

Paused til tomorrow

[bounce]

Originally Posted by HOF Auto Rookies

Paused til tomorrow

at least until tomorrow...

[HOF Auto Rookies]

Originally Posted by bounce

at least until tomorrow...

Shoot, you are correct

[CMIZ5290]

Can you say Bullshit??

[tazdmb]

Per Goldin E-mail:

Will keep this message short and more details to follow.

The auction has been paused in extended bidding. It will NOT close tonight as the problem cannot be fixed tonight.

It will remain paused until we speak to the sever company in the morning and get a timetable to switch onto cloud servers.

As soon as we have this information we will give everyone ample notice of when extending bidding will begin, we hope it is within the next couple of days or sooner.

When the auction resumes, it will be in extended bidding with 25 minutes left on the clock. You will receive at least 24 hours notice prior to bid commencement

Extended bidding rules will be in effect.

We are sorry for this horrible inconvenience however for the sake of all of our bidders and consignors we cannot allow an auction to close when users cannot use the system.

Please note we will never be using a server based auction again so this will be impossible to occur in future auctions

[LOUCARDFAN]

Same crap happened the last Goldin auction. They had the same server issues when extended bidding began.


Sent from my iPhone using Tapatalk

[Mark17]

I sold my collection of Twins bats, plus some others, in the VSA auction 3 weeks ago, and they went down a couple times during the final evening. They extended it an hour and everything finished up that night.

So it seems a lot of auction houses are experiencing this problem.

[bcornell]

Originally Posted by Mark17

I sold my collection of Twins bats, plus some others, in the VSA auction 3 weeks ago, and they went down a couple times during the final evening. They extended it an hour and everything finished up that night.

So it seems a lot of auction houses are experiencing this problem.

VSA is another SimpleAuctionSite customer (the logo is in the footer on the homepage). This is the same platform that Goldin uses.

Reminder: don't blame the auctioneer, blame the platform.

[Snapolit1]

Don't blame the auctioneer? Ever? Really? Do they have an IT Department? Does the IT Department study and stress test different platforms? Maybe I'm naive, but I think if you run an online business and your stems falls on its face you've dropped the ball.

Goldin sent out an email early Friday that said please don't wait to long to bid as they system might experience slowness near 10pm? Isn't this called being on notice that there are problems coming?


QUOTE=bcornell;1981850]VSA is another SimpleAuctionSite customer (the logo is in the footer on the homepage). This is the same platform that Goldin uses.

Reminder: don't blame the auctioneer, blame the platform.[/QUOTE]

[bcornell]

Q: Do they have an IT department?
A: No

Q: Does the IT Department study and stress test different platforms?
A: See previous answer

Every auction house tells you to bid early every time they run an auction. That doesn't mean they anticipate problems, it's that they're trying to get more bids.

Originally Posted by Snapolit1

Don't blame the auctioneer? Ever? Really? Do they have an IT Department? Does the IT Department study and stress test different platforms? Maybe I'm naive, but I think if you run an online business and your stems falls on its face you've dropped the ball.

Goldin sent out an email early Friday that said please don't wait to long to bid as they system might experience slowness near 10pm? Isn't this called being on notice that there are problems coming?

[Fred]

Originally Posted by Snapolit1

Goldin sent out an email early Friday that said please don't wait to long to bid as they system might experience slowness near 10pm? Isn't this called being on notice that there are problems coming?

I see the point here. If an email was sent indicating possible issues and not to wait to long to bid, then after the first train wreck on Saturday maybe the next notice should have been, better bid now (before the next extended bidding period on Sunday) because if the thing crashes again, we're going to just call it a day (auction over). Instead this is in limbo.

If anything comes from this, you would hope that all AHs will learn from this mess and come up with a plan B that doesn't lead to plan C. I think that's where the frustration is.

There are people that probably bid early on Sunday in anticipation of another mess occurring and now they're just going to get bumped on their high bids and push the bids towards their max ceilings.

In hind sight, it might have been better to open the Sunday bidding as normal bidding for two hours and then start the extended bidding. As far as the extended bidding is concerned - what ever happened (close clean or shut down due to server issues), happened. Finality on Sunday, period.

Bidders would have had more than enough time to put in initial bids and perhaps larger ceiling bids if they really didn't want to get shut out prior to the close of the auction.

It's easy to play armchair quarterback...

[chalupacollects]

[QUOTE=Snapolit1;1981853]Don't blame the auctioneer? Ever? Really? Do they have an IT Department? Does the IT Department study and stress test different platforms? Maybe I'm naive, but I think if you run an online business and your stems falls on its face you've dropped the ball.

Goldin sent out an email early Friday that said please don't wait to long to bid as they system might experience slowness near 10pm? Isn't this called being on notice that there are problems coming?

If Goldin sent out an email saying to bid early as they might experience a slowdown really sounds like they were expecting a problem...just saying...