SGC Moving Update

[Leon]

As some might know SGC grading is currently moving offices. I spoke with Michael Goldberg, from SGC, this morning about it. They want to assure everyone that there are no issues and this is a normal business situation that will be better for them as a company. They are not behind on their grading, I am told. ....Here is a message from them which I am happily posting on their behalf-

SGC Moving Update

Over the course of the next few days (10/26/12 to 11/1/12), we will be moving our company to a new location about 30 minutes/25 miles from our existing Parsippany location.

There are many reasons we decided to make this move. Mainly, by reducing our overhead we will to be able to invest significantly in major improvements to our website, data entry system, registry, population report, holders/labels as well as development of other products & services we hope to offer in the future.

Our new physical and mailing address is:

SGC
8-E Easy Street
Bound Brook NJ 08805

Our existing phone number and fax numbers will remain the same after 11/1/2012, but from 10/26/2012 until 11/1/2012 please use the following phone & fax numbers:

Phone: 732-893-1888 (Temporary)
Fax: 732-893-1898 (Temporary)

We do not expect delays in processing and completing orders as everyone has been working diligently to keep ahead due to the impending move. Our customers are very important to us, so if there are any delay issues, please contact us and we will work to ensure satisfaction.

Also, we are trying to complete the move before the arrival of the impending hurricane/storm, but please keep in mind that during the moving period there may be weather related outages to our website and registry.

We hope to have the majority of our business services up and running within the next 48 hours and appreciate your patience and understanding during this period.

Thank you!

SGC





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[aaroncc]

Didnt realize Michael Goldberg still worked for SGC?

[cozmokramer]

Improvements would be good... but to holders/labels...

...a change to the look of the holders and/or flips may cause many to have to submit for reholdering for consistency purposes.

[glynparson]

has been back, mostly behind the scenes for a while. One of their few positives from last year in my opinion.

[Leon]

My understanding is that Michael has been there for the last few months on a consulting (but seems like regular work otherwise) basis. I believe he and the management are working towards a permanent position for him. That's all I know on that subject.

[CobbSpikedMe]

Wow, Bound Brook is down the road from me. Maybe I could drive over submissions and pick them up in person now. I wonder if they are hiring?



.

[smtjoy]

Originally Posted by cozmokramer

Improvements would be good... but to holders/labels...

...a change to the look of the holders and/or flips may cause many to have to submit for reholdering for consistency purposes.

From what I heard they were looking at a new supplier of plastic for their slabs with the ultimate goal of making their standard slab look the same but reduce the thickness.

I know the new deeper holder (same thickness as the current standard stabs) is excellent and while most cards for it are modern is a big improvement over the PSA deep slab or anything on the market. I really like how they did it, here is a modern example, you can tell its deeper by looking at the groves on the back-

[frankbmd]

They must be doing well, as they are moving to Easy Street.

[Ladder7]

That other tpg moved to Sleazy St long ago.

[Goldberg]

Due to severe weather in our area we will be closed for business tomorrow, Monday, 10/29/2012.

We are still in the process of completing the move to our new location in Bound Brook, New Jersey.

During this period, some features of our website are unavailable. These include access to the online submission form/submission status, population report and editing Registry sets. These features should hopefully be available on Tuesday 10/30 or by Wednesday 10/31.

For any questions that can't wait until Wednesday 10/31, please PM me directly through the Net54 Forum or contact Earl Johnson (user name - Earlsworld) or SGC Staff (user name - SGC) through the SGC message board.

We apologize for any inconvenience, and appreciate your continued patience and understanding.

Michael Goldberg
SGC

PS - For those that are wondering, I am currently back at SGC on a consulting basis. I have been working behind the scenes and at major shows to help contribute to our customers' satisfaction, and the continued growth & success of our company. Thanks to all for the kind words.

[Goldberg]

We are still getting all of our mail from all shipping companies and the USPS, although we may be behind a few days due to the move and the upcoming severe weather.

We plan to handle the orders in an expedited fashion to account for any processing delays.

If you have any concerns please call Earl Johnson, Bill Cengeri or myself at the office on Wednesday or thereafter and we be happy to speak with you.

Thank you for your understanding.

Michael Goldberg
SGC

[lancemountain]

I have two submissions at SGC...one was showing on the website before it crashed and one was never loaded. It's been over ten days so I will say here that I am quite concerned over that second invoice.

I think it's amazing that SGC did not announce they were moving. It's obvious they still wanted the sales but at what cost on their end? Really crappy on their part. Guess they will just simply blame the hurricane instead of NOT telling us collectors that they were moving facilities and submissions would be delayed

[Goldberg]

Originally Posted by lancemountain

I have two submissions at SGC...one was showing on the website before it crashed and one was never loaded. It's been over ten days so I will say here that I am quite concerned over that second invoice.

I think it's amazing that SGC did not announce they were moving. It's obvious they still wanted the sales but at what cost on their end? Really crappy on their part. Guess they will just simply blame the hurricane instead of NOT telling us collectors that they were moving facilities and submissions would be delayed

PM sent

[botn]

I made 2 submissions as well. One is a Next Day and the other is a Wild Card Special. They were received on 10/24. The Next Day was entered but the Wild Card was not. I did not notice there was an announcement of their moving or I would submitted another time. I would complain but I need them more than they need me. I am sure they will get everything straightened out.

[Goldberg]

Hi everyone. After being without cable/internet/cellular service since last night and just getting it back now, I wanted to bring everyone up to speed as to our company status.

All of us at SGC want to send out our best wishes to those affected by the storm. All of our employees were affected, and many of us still are without power, phone service, gas, etc., but are relatively OK otherwise.

We were in the process of moving from Parsippany, NJ to Bound Brook NJ, and planned to have the move completed by 10/31. Unfortunately, the storm hit our area, and both towns where our offices are located had massive power outages. In addition, access to our servers has been extremely limited, which had an impact on many of the features on our website (online submissions, pop reports, registry edits, submission status). Power is being restored throughout our area, and we are hopeful that early next week we will see progress in our office locations.

Once power is fully restored, we should be up and running within a day or two. We hope to meet expected turnaround times on as many orders as possible.

All orders already received are locked up safely and securely. Any orders in transit, or on hold with the carriers (USPS, UPS, FedEx), are being held in a secure lockup as well. The people who deliver these packages to us do understand what we do for a living and convey that to their managers directly so that our packages are well cared for. If you have an order you want to send to us, you can feel safe doing so. I would recommend insurance and a tracking number, as always, and you can ship to either location as listed on our website. In the future, we will want all packages sent to the Bound Brook location.

At this time, we are extending the October specials (Next Day Spec., Wild Card Spec. and 1970-Pres. Spec.) through the end of November. We feel this works best with regard to many of the inquiries we received over the past few days. These are actually three of our most popular specials as well.

We do have a representative at the Shriner's show this weekend in Wilmington, Massachusetts accepting submissions. If you are planning to attend the show, please stop by and say hello to Bill Cengeri (Business Development) and feel free to drop off an order if you like.

I have been trying to personally respond to all messages and posts. I care about our company and our customers, and want everyone to know that all of us at SGC appreciate your patience, understanding and loyalty.

Thank you.

Michael Goldberg
SGC

[MMarvelli]

That's the best news I have gotten all week!

[chaddurbin]

michael--please update the thread when you guys are physically receiving packages from usps/fedex/ups again. i want to send an order in, but instead of it sitting at USPS for a week i feel more comfortable holding onto it until you guys are operational.

[HOF Auto Rookies]

Anyone have a contact number for SGC? Seems all the phone lines are down.

[Leon]

Originally Posted by HOF Auto Rookies

Anyone have a contact number for SGC? Seems all the phone lines are down.

Shoot me a PM.....I have one....Hopefully it's not just checking status of a package as we have been told that things are locked up and safe and they got hit pretty hard with the storm and the move all at once....but PM me...

[botn]

Good thing this is an SGC friendly board.