Auction Problem

[thetahat]

Just FYI, this auction house is near me, I once won a pennant only to get it and find that the bottom tassels were glued into place (with the threads loose beyond them). I was flatly shot down when I contacted them with displeasure. They said I had the option of inspecting it in person at the live part of the auction (I bid via internet) or asking about it. Really lame.

[Bugsy]

Originally Posted by thetahat

Just FYI, this auction house is near me, I once won a pennant only to get it and find that the bottom tassels were glued into place (with the threads loose beyond them). I was flatly shot down when I contacted them with displeasure. They said I had the option of inspecting it in person at the live part of the auction (I bid via internet) or asking about it. Really lame.

I was told the same exact thing with a lot I won. They offered to send the item to their conservator at my expense. I still don't understand why they blame they buyer when they could either take it out of the seller's end or their own pocket. After all, the seller and auction house both had the item in-hand to inspect, not the buyer.

[conor912]

Get a full refund, let them deal with the hassle of reselling (i assume the consignor has long been paid, so reselling will be at a loss to the AH), and never bid wit them again. They lose money and worse, a customer.....in the end, you’re out nothing bu aggravation. This is the only solution thats not gonna leave a bad taste in your mouth.