Should I cut ties with PSA and just ask for my money and cards back?

[thecatspajamas]

My suggestion would be to just be patient and when you do get the cards back, decide then whether to continue to do business with them or not. There is no guarantee that, if you demanded your cards and your money back at this point, that they would get back to you any quicker than the slabbed cards would.

It's unfortunate that they are beyond their estimated timeline, but the simple fact of the matter is that grading companies get backed up during the summer when they have more staff travelling to shows, conventions, etc. It's not just PSA, and it's not just card-related grading that is affected. Same thing happens with CGC (comic books) every summer and they typically run about a month behind schedule during convention season. Unless they specifically say "guaranteed turnaround time," an estimate is just that.

[BrandonG]

This is why I'm glad I live 15 minutes from the PSA headquarters. Every last Friday of the month they have a walk in day, with one day turnaround. I drop it off at 10am, and my items are ready at 4pm.

I wouldn't be against helping some of you out by taking your items to the walk in day if I'm going there anyway. Just a matter of you getting your items to me.

[chaddurbin]

Do they still have psa Friday? I thought they abandoned that idea

[glynparson]

[T206Collector]

Be patient ....and sell me the cards after PSA gets them back to you!

[johnmh71]

PSA is odd. When you think they will come back quick, they don't. And vice versa. At least that has been my experience.

[packs]

Turns out all of my complaining resulted in being told my cards will ship on Monday. I'm happy about that but feel like PSA shouldn't keep their customers in the dark about the status of their orders. I don't think it's too much to ask that I am kept in the loop.

[MilBraves]

"you're asking too much. they don't have enough staff to keep everyone "in the loop"

I sure hope this was sarcasm.

I run my own business repairing and restoring fly rods. It is something I do on the side to supplement my income. I also have a full time job. In winter, I have a lot of rods coming through my shop. If someone called me inquiring about their rod and I told him/her I'm busy right now, I can't tell you anything about it( and I can guaranty I'm busier than anyone at PSA), I wouldn't have a business. I understand their business is a lot bigger than mine, but that is no excuse for poor customer service. Maybe I'm just old fashioned and still believe that the quality of your customer service is just as important as the quality of your work.