raw card grading in ebay listings

[slidekellyslide]

Originally Posted by perezfan

Ebay has come pretty close to rendering their feedback feature useless, and this is one of the last ways to exert some influence with regard to potential future bidders.

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I got my very first negative feedback a few days ago from a newbie buyer who was evidently pleased with her purchase, but still left a negative..I've tried to contact her, but she won't answer my emails...I called ebay and they said I can send her a revision form, but I can only do this once so they said I should make contact with her first to see if she made a mistake before doing so. I guess I'm just stuck with her negative even though the guy on the phone at ebay told me it does look like she mistakenly gave me the neg...ebay sucks.

http://feedback.ebay.com/ws/eBayISAP...ab=AllFeedback

[perezfan]

That stinks, Dan!

I had an issue with Ebay last week, and it took me over 45 minutes just to track down a phone number for customer service (the issue was not resolvable via email). I must have clicked every "Help" "Security" and "Safe Harbor" link they have, before finally discovering the hidden path to the sunken treasure (meaning a simple phone number for customer service).

They seem to try to make it as difficult as possible to handle routine matters that would be a "piece of cake" for any other company. It's a sadistic cross between an obstacle course and a Hamster's wheel.

[slidekellyslide]

I've now figured out how to find their phone number within seconds. Click on Customer Support..then click on Contact Us...then click on Account Safety and a "Call Us" button will appear...click that and they will give you a pin number. Doesn't matter what your problem or question is the agent will just ask you how they can help you.

[glchen]

I'd give Bobby a break on that. He's admitted making a mistake. Let it be. It happens to everyone. It's the sellers who habitually do this that need to be called out, and not honest sellers. I made a mistake myself just a week ago when I re-listed a 28 Exhibits Frank Frisch card two weeks after I had already sold and shipped the card. I had hit my 50 free listing limit midway through listing my 28 Exhibits, so I didn't realize that this was one of the last cards that I listed the previous month. And I was careless when I did the new listings. Luckily the new buyer understood, and didn't neg me, when some others probably would have.

I've had a negative reversed before. I suspected it might have been in error, so I messaged the buyer with the mea culpa that I saw the negative and was relatively new at selling, so I wanted to know what I did wrong so I could improve my practices in the future. The buyer then said he made a mistake in the feedback and agreed to reverse it.

[vintagetoppsguy]

Gary,

I see what you're saying, but there really isn't a similarity. Yours was a mistake. Bobby was specifically asked if he ever attempted to have the card graded. He said no. When he was called out on it, that's when he "suddenly" remembered.

I’ve submitted hundreds of cards over the years to both PSA and SGC. I’ve only had 4 cards ever rejected for EOT. I still remember all 4 – year, brand and player. Bobby lists a lot of cards and I can understand the possibility of it slipping his mind. However, when he was asked about it, it should have triggered his memory. It would mine. No excuses!

[perezfan]

Originally Posted by slidekellyslide

I've now figured out how to find their phone number within seconds. Click on Customer Support..then click on Contact Us...then click on Account Safety and a "Call Us" button will appear...click that and they will give you a pin number. Doesn't matter what your problem or question is the agent will just ask you how they can help you.

Great to know... thanks Dan!