eBay Buyer Issue- What do you think?

teetwoohsix · #1 04-24-2011, 03:56 PM

Just my opinion, but I would agree with sending the scan. I would look at it as having the potential for a future customer, even though all he seemed interested in was a $12.95 item.

And if he was only hunting for a scan, oh well- what's the loss- 10-15 minutes of time. If he didn't buy this item after the scan was sent, and later requested a scan of another item, I may feel different about doing it- but with as much feedback as this buyer had (4,000+?), I would look at it as a way to gain a future customer. Just my opinion...

rhettyeakley · #2 04-24-2011, 04:29 PM

Send the scan! It takes only a few minutes and it is silly to assume the guy had no intention to buy the item. Maybe he did, maybe he didn't. Once the scan was taken I'd spend an extra 2 seconds and add the image to the listing and it will have a better chance selling in the future even if the guy disappears.

Although as a seller on ebay I get asked questions about pricing, scans, etc. all the time by people and once answered I never hear back from them...so that is also annoying. Just last week someone asked if I could do $75 on an item I had listed for like $80-90, I emailed them back and said yes...never heard back from them.

BCauley · #3 04-24-2011, 04:30 PM

If the point of making a listing on ebay is to sell something and move it along with some money in return, I would have provided the scan of the page if it was going to help me accomplish the goal of making money off of it.

Should I have been the potential buyer, I certainly would have not purchased the item after the response from the seller. I've been on the border a few times about purchasing an item and it all hinged on the seller sending me a message answering my email. Things along the lines of "Is that a piece of paper loss or just a fuzz on the scanner?" and I don't get a response back. As a result, some listings like that one are still sitting there three months later waiting for someone to buy.

I can't imagine it would have taken more than 10 minutes to provide a scan for the guy and if the $12 or whatever sale is not worth the 10 minutes, then it's probably not worth being on ebay anyway.

seablaster · #4 04-24-2011, 06:17 PM

I think his "false advertising sellers" comment was out of line.

Prior to that my suggestion would have to been provide him with a scan but use a picture editing program to watermark your eBay name prominently on it.

kcohen · #5 04-24-2011, 06:41 PM

I wouldn't have cared for your response. With the attitude it conveyed, it makes me wonder why you would bother with selling $12.95 items in the first place.

PolarBear · #6 04-24-2011, 09:11 PM

Quote:

Originally Posted by kcohen

I wouldn't have cared for your response. With the attitude it conveyed, it makes me wonder why you would bother with selling $12.95 items in the first place.

+1

ibuysportsephemera · #7 04-24-2011, 09:19 PM

Thanks, I appreciate it.

Jeff

ls7plus · #8 04-24-2011, 09:53 PM

Jeff, as a lawyer with his own practice, I absolutely understand where you were coming from. I run across the equivalent when a prospective client calls, but either has no case or is not prepared to pay a reasonable fee for the legal service he is requesting. Often, these people just want to vent. But sometimes, if you take the time to listen to them, and treat them as you know they want to be treated, they'll come back with significant business in the future. And I know that sometimes it's tough to do that--we all have time pressures and the stress and strain of everyday life. Sometimes we're just not in the best of moods.

I don't think that you have permanently shot yourself in the foot with this post. What I'm primarily concerned with when an e-bay seller has something I need is his positive feedback. You have that, and it will continue to be a very valuable asset. After that, if I have a question with regard to the condition of an item that perhaps might not be accurately reflected in the scan, I do want to do business with a seller that is responsive to my questions, rather than evasive (although believe me, I can understand the time and trouble that can take with lower priced items). What it boils down to is a personal decision on your part, but future business may to some extent be dependent on that decision.

Best wishes for your business,

Larry

Teamsets4u · #9 04-24-2011, 09:53 PM

I would have provided a scan with a large watermark of either my name or auction number over the front.

While I agree that it is a pain in the but to pull the mag out and scan the pic. It is something you have to do to make the sale. You say it is not worth your time and I agree but you have probable spent more time on this thread that it would have taken you to load the pic for him.

That being said I have turned down more reasonable request becuase I did not feel it was worth my time or effort or I just did not care.

FrankWakefield · #10 04-24-2011, 09:56 PM

I'm guessing that the seller, somewhere in his listing, touts his great service, and that is what the potential buyer was whining about.

I'd have just sent him a scan.

On an ornery day I might have laid a clear ruler across it, so he could get an idea of the photo's dimensions, and so he'd have a slightly obscured scan if he was only after a free scan. That would have protected you...

Piratedogcardshows · #11 04-24-2011, 06:44 PM

I can see both sides of the discussion but ultimately whether a "buyer or seller", you treat others how you want to be treated.Old cliches are old cliches for a reason,because they are true.

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