It's a personal choice, some people are more into feedback than I am. I've left one negative in 12+ years, and no neutrals. I've had a couple neutrals, and one negative all pretty silly. Email not responded to in under 24 hours when I was working full time, and an item the was described as incomplete, but got a neutral for being incomplete?!
As a buyer I don't think I'd bother leaving any feedback. A mistake was made and corrected, but maybe not exactly as you'd want. But the overall cost aside from time spent is about $3. Give the couch a good shake, check under the seat of your car, and you'll probably find as much if not more.
As a seller, I would be a bit put out if I got a neutral after taking something back. Yes, the return shipping probably should be on the seller.
But even with large mail order or brick and mortar shops it's not consistent. Some mail order places pay return shipping, usually with a UPS call tag. Some don't. Electronics places usually don't pay shipping on warrantees where you have to ship the item back. And I haven't heard of a retail place that will give any compensation for driving the item back to the store. Some are easy on returns, some not.
On something like your card, I'd probably have refunded and not asked for it back. Unless I felt 100% sure it wasn't actually a reprint.
Steve B
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03-23-2011, 09:35 AM
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