Accountability
Greg, I agree with you on the lack of accountability. When I look up a scan, the address info is not included, (Except for 1 or 2 companies), so I can't really tell where that parcel was supposed to be delivered. We can rarely pinpoint a mistake to a particular carrier, so if we have one carrier who is constantly screwing up scans it is difficult to do anything about it without more proof. I would like to another scan added to the system, which would be "received by the carrier", so the carrier becomes accountable for their packages and if the scans are screwed up we can hold someone accountable. We have the carriers sign for Certified, Registered, and Express Parcels, but insured parcels are not signed for, so we also need to change that rule.
Hi Jim, it is nice that you work in a smaller office and everyone can pitch in when things get busy, without worrying about the unions getting involved with "crossing crafts". I'm sure your Postmaster appreciates your help.
I agree with you about the embarrassment when carriers don't do their job properly. Fortunately, 95% of the clerks and carriers and managers are trying hard to provide good customer service, but there is always that 5% that is dragging everyone else down. In the private sector the 5% would be fired, but that doesn't happen in the Postal Service.
Rick
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Rick McQuillan
T213-2 139 down 46 to go.
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