How Should Have SCP Handled This Situation?

[bobbyw8469]

Do you have a link for the auction lot?

[barrysloate]

Once you realized there was a problem and that you would be calling them for some kind of resolution, that group should have been frozen. No way you should have been selling off cards. Once you did that, all bets were off. They offered you a full refund which is more than fair, but by selling off cards quickly you were no longer eligible for that.

We've had a few posts lately where buyers can't hold onto cards for more than three seconds after they receive them. What's that all about? You should have waited to hear from them first.

[Robextend]

From what was stated I tend to agree with Barry.

It seems SCP did a poor job in packaging, and then there was the issue of missing cards. As annoying as it is to be let down, a full refund is a reasonable solution.

But once you start selling off cards from that lot, you really can't expect any fair resolution. It should be a lesson learned to always fully inspect your winnings before promising them to another buyer.

[barrysloate]

Of course you could ask them to send you say $100, which would hopefully compensate you for what you lost. But it still doesn't change the fact that you sold cards while waiting for a response. And I agree they could have packed the box better. But they made a mistake and owned up to it, and you can't expect much more than that.

[Thrill-of-the-Hunt]

i dont get it, why email, you should've called first. barry really put things in great perspective here. this is the second post about an auction house delivering less than advertised, BUT, the buyers couldnt get rid of the cards quick enough.

[Buythatcard]

First of all, I gave them 1 week to respond after sending 2 emails. Why offer an email address, if they are not going to respond? We are all entitled to our opinion on how much time we should wait, but not responding to 2 emails after a week is not acceptable as far as I am concerned.

I am not looking for a handout from them.

I did not unload the cards. I started splitting them up to begin selling. I did not want to go the trouble of returning them. I don't want a refund.

I just want them to know that i was not happy with the way it was shipped plus I was not happy with the missing cards.

[usernamealreadytaken]

How can one blame the auction house in a case like this? They offer a full-refund, you refuse and then complain? I think the auction house is the winner by not having to deal with you anymore.

[timn1]

Sounds like folks (especially Chris) got up on the wrong side of the bed-

Howard wasn't saying he wanted a refund, he was just venting a bit, which is part of what this board is for. How exactly did SCP "own up" to their mistake? The buyer didn't want and wasn't asking for a full refund. He was primarily concerned with the packing and the underage (76 intact cards instead of the 80 advertised). An offer of a full refund does nothing for that. SCP should at the very least refund 5% (4/80) for the items they failed to supply. That should be a no-brainer. They also ought to refund the shipping costs they charged, since the shipping was inadequate.

[barrysloate]

Howard- did you ask them to send you a check to compensate you for the damaged merchandise? That way you would have been able to keep the lot.

When I ran auctions I sometimes had to deal with exactly these kinds of situations. I offered something in almost every case, but it wasn't always what the buyer may have had in mind. Maybe this is a situation where Howard's idea for resolution didn't gel with SCP's.

[E93]

I agree with Joann. Especially given that this week was over the 4th of July weekend, I would cut a little slack on that. That said, they would be smart to still offer compensation for the four cards along the lines of what Leon suggested. $50-100 is not worth the PR nightmare. And they did screw up.
JimB

[Matthew H]

This sounds familiar Seems like they know that cards are a physical addiction with withdrawal symptoms similar to opiates.