PSA 7 --> SGC Auth

[chaddurbin]

did sgc reimburse the difference? should other winners of these cards from the same auction be worried?

[JasonL]

perhaps things will come around for the better, soon.
I don't really have any good advice about buying off scans...that's the way most folks buy things nowadays, and I wish there was a way to better approximate the in-person examination...

Just out of curiosity...what $88 card did you have to part with for $3.25? through a low-reserve Ebay auction, or did the card's market collapse?

May your next purchases work out better!

[Matt]

Did you have a minimum grade to SGC when you submitted it for cross?

[barrysloate]

You won't even be able to get compensation from PSA because the card is now out of their holder. Can you ask the auction house for some consideration? I guess, but did they really do anything wrong? A sticky wicket.

[chaddurbin]

my interpretation of OP is he put M/G sgc84 on form...SGC deemed it good through PSA holder, they cracked it...saw the color added raw, and called OP to apologize and put it in the A holder?

[bijoem]

It is an unfortunate situation / result.

but - this sounds like something that SGC should make good on, no?

to be clear - I think this situation exemplifies the integrity that SGC has, and I applaud them for it.

but - if you clarified not to cross unless receiving a minimum grade - they shouldn't have cracked - as per your direction.

Noticing something after seems like it would be part of a normal business risk for crossing cards.

I wonder if there is insurance for this type of situation?

[Leon]

First of all I am sure if SGC made a mistake they will make it right. They always have and I would expect them to now.

One question that will have to be known. Was a "minimum grade" requirement marked on the submission slip?

Other than those things I hate when this stuff happens to anyone....best regards

[botn]

I see nothing on their site about their liability or responsibility with regards to crossovers. Recoloring is something that could be detected while the card was in the PSA holder with a black light. They should have to compensate you for the difference in value between the PSA 7 and the SGC Auth if you placed a minimum grade request on the submission form. It is a cost of their doing business and risk they should have to assume in breaking out a card.

[Robextend]

If a minimum grade was assigned and SGC cracked it out, then I agree with Leon that they will make it right.

If no minimum grade was assigned I don't think they can be held accountable.

[spacktrack]

This situation is unfortunate for sure. However it was my understanding that the issue was resolved with Brian Dwyer earlier this week. While SGC does assume responsibility for crossovers, there are a few instances where it is near impossible to see some minor defects through a holder.

The card was submitted with a minimum grade that was lower than the assigned PSA grade. Our graders felt that the card would meet or exceed the stated minimum and proceeded to crack the card out of the PSA holder. Only after being removed the holder and in raw form was the pen in the hair detected. If any alteration was detected in the holder, it would have never been removed from the PSA holder.

Once we realized that color was present on the card, and that it would no longer meet the requested SGC minimum grade, we contacted the submitter to discuss the situation and plan a remedy. During the conversation it was agreed that this was a PSA error. However, SGC felt an obligation to the submitter because, ultimately, the card could not be crossed over in accordance with his requested minimum grade.

Although Dan is an infrequent submitter, he agreed to accept a grading credit to be used on a future submission. While the grading credit would not be equal to the purchase price of the card, since the card still retains some value, it was understood that Dan would be made as close to whole as possible. During the conversation, Dan requested that we put the card in an Authentic holder rather than return it raw, and we appreciated his understanding and cooperation in this situation.

At the end of the day this is simply an unforeseen and unfortunate situation, but we feel we did all we could to make the best of it. If anyone has any additional questions concerning our crossover process, please give us a call.

Regards,

Sean Skeffington
Vice President

[smtjoy]

Sorry this happened to you, that sucks.

I agree with both Rob and Leon, if you had a min grade listed then SGC should owe you the difference if no min then you are out of luck.

Good luck!

[PolarBear]

I guess it depends on if you specified a minimum grade.

If so, I think this is SGC's problem.

They can't just crack a card out of a holder and then say, oops sorry, didn't notice it had problems so we're giving it an Auth grade.

If you didn't specify a minimum grade, then you'd be out of luck, but that raises the question why they would even call you to explain it.