ebay buyer not happy - advice

[Archive]

Posted By: ErlandStevens

If you want to stick to the facts in your response (nothing deceptive), then I think that's fine. I wouldn't get critical on a personal level. The buyer got personal, and it bummed you out. There is no reason to return the favor (especially since the buyer seems to have enough on his plate already). If the buyer is not satisfied, then I would offer a return. I don't like the buyer trying to negotiate his own terms. Despite his complaints, he apparently still wants to keep the card. If he wants it, then he should pay what he bid. Heck, the underbidder wanted it for $38. Time-wise, giving him the $10 might be your easy way out, but I think he should either pay or return the card for a full refund. Regardless of what you decide, you are the one in the strong position here. There is no need to go down to his level. (He seems like a longtime collector. Maybe he's just having a bad day.)