fair is fair; SGC messed up this one

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Posted By: warshawlaw

Not a T227; T219

http://cgi.ebay.com/1912-Honest-Long-Cut-T227-Jack-Johnson-Boxing-SGC-10_W0QQitemZ300069822968QQihZ020QQcategoryZ55985QQ rdZ1QQcmdZViewItem

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Posted By: DaveG

That the consignor to SGC thought (or hoped) that this was a T227 and therefore listed it as such on the invoice sheet, and it got entered into the database and was never corrected?

Although I really think that someone should have picked this up - just the size alone should have rung a few bells.

got be one of the worst T219s that SGC has ever graded?

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Posted By: peter ullman

that's weak.

pete in mn

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Posted By: E, Daniel

But how fast do you think SGC would take this back, make it right, not charge for shipping, and probably throw in a couple of free grading slips?
And all with an apology, a smile on the face, and a sense of really wanting to make right the situation for the customer....
I've hade customer service from both, and IMO they are light years apart.


Daniel



Ps. By way of example, "Leon, have you heard back from Joe Orlando yet?"

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Posted By: leon

Still waiting for the call...... I doubt I/we are high on his priority list. regards

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Posted By: MikeU

Leon,

Mark my words, when you are no longer the moderator, Joe will "feel" out the new guy. If the new guy is a right wing PSA supportor, he will return the call immediately.

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Posted By: Anonymous

Only on this board can an SGC mistake be turned into yet another PSA bashing thread, unbelievable.

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Posted By: warshawlaw

talk about hijacking a thread.

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Posted By: JK

That's pretty funny Peter - but in all fairness, PSA brings it on itself.

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Posted By: leon

SGC definitely made the mistake here. I am sure they will fix it with a smile but it's a mistake.....