D304 Young - Net54baseball.com Forums

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#11

11-29-2005, 09:21 PM

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Join Date: Mar 2009

Posts: 58,359

D304 Young

Posted By: Rick

Mistakes happen ...this one is a pretty bad one.

The problem is how you deal with them. Most collectors realize that Grading companies will make human errors, I think no one will deny that.

Where i work mistakes happen daily...the clients know this and they accept it. But they always expect you to fix it quickly and make them whole and that makes all the difference.

The thing about PSA is how defensive they are when it comes to correcting their mistakes, they should be really proactive when erros happen. Buy back the card , put it into an auth holder and make good with the dealer. Quickly!

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