Broker Obligation

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Posted By: Sandiegowill

Thanks for all of your input. More than I expected but of excellent quality and impressively rational (remember - I live on Ebay and folks there aren't always so cogent).

I have contacted Brent and proposed the following solution:

Continue in your plan & submit the card to PSA. If it comes back as altered, then please return it to me with both flips, the one from SGC and the one from PSA. Then, we will issue a refund if that is the case.

Note from Will:

I learned a lot today from the entries made on the thread. We will ammend our return policies to read as 30 days for card-grading issues and 14 days for anything else (you know, we've only had about ten items returned in the 6+ years we've been doing this so that is not a huge issue).

Furthermore, we are grateful to have heard the many comments regarding both our service and reputation and, more importantly, how collectors perceive the importance of these integral issues. This knowledge can only be of benefit to our business.

While the large majority of comments in this thread supported our initial position, our conclusion is intended to convey a committed partnership with all of our customers. I very much appreciate the four phone calls made to my office from readers of the thread, all of whom urged us to strongly stick to our stance, as well as the large volume of notes sent directly to my email and kept private urging the same thing. Our decision was not made to downplay those contributions, only to attempt to make the most people happy as possible.

Kindest regards and good luck in tonight's Mastro sale!

Will Hays