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#1
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Posted By: Mark
I joined PSA's little club on 2/19 at the S.F. Tristar show in order to submit about 150 cards to be graded. They just called me today (16 days later) to let me know that they made a mistake in the pricing. Instead of $8 per card for my bulk submission, it should have been $15 per card. Their $8 price, unlike the competitor across the street who's pricing guidelines I was familiar with, is only for non-star players. Seeing as though all of teh cards I submitted were hall of famers, they subsequently realized their error. Apparently they consulted Joe Orlando himself who agreed to grade them at $10 per card. So they called to ask me for and additional $300 (the $2 difference times 150 cards). No wonder so many people hate PSA. |
#2
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Posted By: Josh K.
There mistake, they should suck it up and accept the loss. If not, take your business elsewhere. |
#3
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Posted By: Judge Dred
Josh, |
#4
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Posted By: rman444
Hello - I'm a newbee, but have been lurking around the message boards over the past few weeks trying to learn as much as possible. When I read this thread, I just had to add my recent PSA experience, also at the SF Cow Palace Show: |
#5
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Posted By: ms4epg1
Isn't that a breach-of-contract on their part since the price has already been negotiated and agreed upon and services have already started? |
#6
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Posted By: hrbaker
I have always thought the tiered costs assigned to the "value" of the card was nuts. The grading companies are trying to participate in the after market "graded" value of the card. I can understand the different costs associated with the submitter's choice of service (1 day, 2 day, 5 day, whenever) but to charge a sliding scale for essentially the same service based upon the value of the card is nuts. What if you submitted a high value card and it comes back as altered and essentially low value, do they change the fee - no. This is like going to a car wash in a Cadillac and being charged three times what the guy in front of you in the Ford Focus paid for the same service. Oh well. |
#7
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Posted By: Mark
My good friend, George Adam Ignacio (he actually goes by his initials), works about a block away and is going to pick up the cards and take care of it. |
#8
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Posted By: Todd Schultz
that, in theory (don't laugh), the more valuable the card they are grading, the bigger the hit if they're wrong and have to honor some sort of guaranty. Also and perhaps in tandem, this would lead to closer scrutiny and more time if not graders expended in the process. |
#9
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Posted By: Judge Dred
Todd, |
#10
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Posted By: Todd Schultz
I don't disagree with you. I believe they may be on the hook whether they have an express guaranty or not, depending on the nature of their error. The Heinie Wagner isn't really a good example, as you're talking about mislabeling a common for what is probably the most popular/valuable card in existence, and certainly one that is highly recognizable. My point was simply that because they could end up paying for their mistakes, they'd want to take more time examining the higher valued cards and hence may charge more for the service. |
#11
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Posted By: warshawlaw
to get satisfaction. PSA is a thoroughly scummy outfit, and getting worse by the day. |
#12
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Posted By: Glenn
I spent one year as a PSA member. I joined because I had just purchased a Jim Thorpe Sport Kings card that I would say was EX-MT except for some dark staining on the back. I was guessing that, according to PSA's guidelines, the card should come back to me as a 6(ST), but I suspected that their description of how they use qualifiers was incorrect and that, even though it would surely receive the ST qualifier, they would knock it down on the number grade as well because of the stain. I spoke with one of their customer service reps, and she told me basically the same thing as the website -- the numerical grade given is the same as it would be if the qualifier flaw were completely ignored. This is clearly not true. After all, you never see a 10(OC), but there should be plenty of them if the characteristic for which the qualifier was given is not additionally factored into the grade the card receives. I submitted the card anyway and got neither a 6(ST) nor a 5(ST) nor anything else of the sort, but a "? AUTHENTIC". My question is about those 10's. Is there a legitimate reason for there not being such thing as a PSA 10 with a qualifier? Or am I wrong? Do they exist? Surely some of the 9(OC) cards out there have nothing to distinguish them from PSA 10's other than the centering. I realize that gem mint pre-war cards are essentially non-existent anyway, but this issue is the one thing that's always really bugged me about PSA. Let me rephrase. It's the one thing that has most confused me about PSA's grading system. |
#13
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Posted By: Julie
I was with Mark at Tri Star, coming back to him at PSA every 20-30 minutes as he sat there getting raked over the coals by low-normal ex-highschool students who knew NOTHING about cards, or grading. Only money. After he had spent well over a k, we went to the GAI booth--where three intelligent adults, who could tell you in advance what your card would grade (and even told ME about 3 of mine, when I wasn't getting them graded), were moving around behind a table. One or two of these (nameless to protect their good names) people had worked for PSA, and had quit--to protect their good names (I thnought I just said that). |
#14
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Posted By: PASJD
Compare the number of PSA graded cards with SGC and GAI on ebay. Despite all their problems, they must be doing something right. |
#15
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Posted By: Richard Simon
What are they doing right? |
#16
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Posted By: PASJD
I disagree Richard. If they were doing that bad a job with grading and/or customer service, people would take their business elsewhere, deep pockets or no deep pockets. People are aware of the alternatives, and people are not sheep. Dealers submit because the cards sell, and collectors buy because they want PSA graded cards. A close friend of mine is a dealer with one of the largest inventories of graded cards in the country. 90 percent of his inventory and his submissions are PSA. There is a reason for it. |
#17
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Posted By: Lee Behrens
The Soviet Union was once the 2nd most powerful nation in the world. It will catch up with them and when it does I don't want to be caught with many PSA cards on my hands. |
#18
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Posted By: Richard Simon
Judging by most of the statements I have read on this board, there does not seem to be any justifiable reason for their popularity. The public is buying into the perception that the advertising creates. |
#19
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Posted By: PASJD
I don't know anything about autographs, but I have owned thousands of PSA graded cards over the years, many of which I submitted myself, and while of course there were instances I disagreed (both ways), by and large their grading is accurate and I have never had an issue with their customer service. I have seen nothing to suggest to me that SGC or GAI are any better; I do own some of their cards and I have no axe to grind with either company as I find they are accurate too -- although I think GAI can sometimes be high with their half grades, and SGC, at least in the past, was too forgiving of centering. But maybe someone should alert Levi and Champs and Bums and Quality Cards and Ninth Inning and Keppler Enterprises and Mint State and all the other dealers whose inventory is principally PSA that they ought to get out before the earthquake hits. Richard, you may be right that this board likes the other grading companies better, but I don't think that perception is generally shared by dealers or collectors. |
#20
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Posted By: Judge Dred
Alas, this thread is called FUN WITH PSA - lets all take our pokes and have some FUN WITH PSA. |
#21
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Posted By: Mike P.
There was a news report that was ran a few years ago in California(I only know this from ebaumsworld) about car whistler tips. Basically, you install this contraption inside your exhaust that will generate a loud and irritating whistle sound. Apparently this was a popular thing. I remember in the newsclip that there was a guy who ran an auto shop who had no qualms installing these things even though he voiced his own dislike for them. He basically said that as long as people are paying money to have it done he'll keep selling them. I hope that you can see the correlation I am trying to make. These shops that have a higher inventory of PSA cards have them because they know that they bring in the bigger money and from a business sense I guess I can't really blame them. If they knew that SGC, GAI or whoever else for that matter brought in more money then I am willing to bet dollars to donuts that they would have a higher inventory of those cards as well, or at least make the switch to attain more of the others. I don't think there is much loyalty with dealers in regard to graded cards, it's all about the almighty $$$! |
#22
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Posted By: Julie
the OTHER dealers, collectors and etc, are wrong? |
#23
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Posted By: Cap
Fun with PSA? Where is the ball crawl? |
#24
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Posted By: John J. Grillo
Although I only collect pre-war boxing for the most part, I find SGC and GAI to be the most knowledgeable and customer-service oriented grading companies out there. Out of the top 3 though, I believe SGC to be the "small time collector's grading company" or the "mom and pop store" of card grading...much to their credit. |
#25
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Posted By: Josh K.
I would also add that the reason for the dealer preference for psa (in addition to the higher price that psa cards bring) could just have something to do with the rumored preferential treatment given to large customers by psa. I realize that there is no hard proof of this, but they are the only grading company ever associated with such a practice. |
#26
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Posted By: Mark
I agree with Josh K. Just look at the great treatment I got with my bulk order. |
#27
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Posted By: Josh K.
Sorry Mark, one bulk order does not make you a "preferred" customer. Those dealers are submitting bulk orders every other week. |
#28
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Posted By: warshawlaw
I make no bones about my dislike for PSA. I find their service to be crappy, their holders sub-standard and their business practices abhorrent. Be that as it may, i have to disagree with those who assert that PSA is biggest because it is best. The group here is an unusually perceptive and intelligent bunch, which is why the relative merits of the various services are debated time ande again and why the net result is that PSA comes up short on many, or even most, posters' lists of services. |
#29
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Posted By: jay behrens
For those of you new to the board and are wondering why there is such a heavy slant towards SGC, it's because they have knowledgable people running the business and tend to cater to us vintage collectors. The fact they use custom die cut inserts is also a huge plus. No cards floating around in condoms inside a an ill fitting holder. Vintage cards are not condusive to regualr bulk submissions. PSA has a huge foothold in the modern card market and have been around longer than anyone else. this is what helps them the most. It's obvious that this is the only market they really care about, as evidenced by the silly card condoms that used on many vintage cards. |
#30
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Posted By: Lee Behrens
I still can't figure out how anyone can get commons from the 50's to present graded unless you know you are going to get a high grade and are not getting charged what the common guy pays. I am amazed to see cards that book at $1 or less being in graded holders. |
#31
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Posted By: PASJD
"The group here is an unusually perceptive and intelligent bunch, which is why the relative merits of the various services are debated time ande again and why the net result is that PSA comes up short on many, or even most, posters' lists of services." |
#32
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Posted By: John J. Grillo
Jay...I just reached lower middle class...I am now looked down upon the rich chicks...so which is better upper lower class, or lower middle class? |
#33
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Posted By: warshawlaw
I haven't yet canonized Saints Fogel, Merkel, Luchious, Branca, Crandall, etc. Just because someone with a lot of money chose to spend it on PSA cards does not make PSA good. For every person on your list I can cite another advanced collector who will not use PSA. |
#34
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Posted By: Glen V
I think the real problem with SGC is their grades. People would rather have a 10 or 9 than an 8.8 or 8.2. Some people buy cards instead of holders, but many just look at numbers... |
#35
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Posted By: PASJD
I haven't canonized them yet either, but I wouldn't mind having their collections. |
#36
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Posted By: jay behrens
There isn't enough money to be made grading vintage cards, so they could really care less about us. The money is in the shiney new stuff. That's what their holders are made for. |
#37
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Posted By: Richard Simon
Don't you just hate it when you go to card shows, and most of the booths have showcases that glow in the dark, from the cards inside them. Or there are so many bogus autographs on the table that you wanna scream. Not like the old days is it? That is why I stopped doing shows, the fun days at shows are long gone. |
#38
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Posted By: warshawlaw
actually, I find it convenient. Used to be that you had to scrutinize every table at the National, which is very difficult to do given the size. Now with so many tables of modern garbage combined with so many tables of "big time" dealers who are not worth dealing with and so many auctioneers who have absolutely nothing to sell, I was able to cover the National thoroughly in two days. This way on a quick walk-by I can write off large swaths of booths as having nothing of interest to me. |
#39
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Posted By: Julie
afternoon's table crawling to an hour or less. |
#40
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Posted By: leon
In the Dallas area it's even faster. You walk into a show, and if you walk straight in and don't stop, you will run into Roger N.'s table. You see if he's picked up anything new, peruse his showcases, then turn around and leave. You rest assured knowing you have looked at all of the good vintage stuff....It makes for about a 20 minute show....regards (sometimes my wife even waits in the car)..... |
#41
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Posted By: barry arnold
i agree with warshawlaw's analysis that SGC is top drawer in grading. |
#42
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Posted By: warshawlaw
we all do our part to keep the ivory tower in touch with the real world |
#43
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Posted By: jay behrens
Adam is a geek? I thought you were a lawyer. :-p |
#44
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Posted By: Tom
What I would like to know why is the moderator of network54 defends PSA? I sent two photos to him of a Jim Thorpe card but he only wanted to show your good folks the one he wanted for you to look at. He never showed you the backs of the card. Just Monday, I sent a 1907 Detroit Base Ball Club Photo to him to place on this network did he, certainly not. By the way when is time up for being the moderator? The sooner the better as far as I am concerned. I hope he does not treat his customers like he his treated me. If so he would be out of business in a New York second not minute. There is nothing good about PSA/Collector Universe, but you people just do not get it. There is only two possibly either PSA is smarter than we give them credit are we are a bunch of dummies for letting them get over on us. All I hear is PSA did this to me or they did that to me. People will due anthing as long as you let them. I still think a class action law suit is in order and let the chips fall where they may. |
#45
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Posted By: PASJD
Why don't you tell me who the members of the class are, and what their cause of action is, and what their damages are, and who would be an appropriate class representative. Do that and as a lawyer who handles a lot of class actions I will give you my honest assessment of the chances that such a class could be certified, or prevail. |
#46
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Posted By: Richard Simon
The moderator seems to be allowing all types of comments about PSA on this forum. I don't understand Tom's complaint. |
#47
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Posted By: Josh K.
In addition, why dont you just post your own pictures Tom - there is really no need to send them to Bill to do it for you. |
#48
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Posted By: Richard Simon
A class action lawsuit was started against ebay a few years ago. The claim was that collectors were damaged by the purchase of bogus autographs. That was very easy to prove. However, ebay claimed they were only a bulletin board for selling and were not a real auction house, so the laws that applied to auction houses did not apply to them. |
#49
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Posted By: Tom
What the problem is a about filing a class action law suit is the people that is holding PSA cards do not want to loose out. If indeed one was filed a PSA/Collector Universe went to court and loss everyone would lose and PSA know that’s. The very first time I every spoke to PSA and question there integrity as a 3rd party grading company Matt, told me that there has been alot of people trying to go after them, but know one has succeed as of yet. There was a person at PSA I'm sure this forum remember Peter Ma, I believe without a doubt that Joe Orlando told him to get rid of this guy (talking about myself) we got what we wanted the original Jim Thorpe card. Another thing I would like to know is about a person name Frank K.Walker that went by fkw707 what has happened to him? The reason I ask on June 10, 2003 at 645:27PM CST I received an email and stated that my 1916 Jim Thorpe card was not real. The wording in the messages is like 95% of all cards with a wide gap is a reprint (just letting you know in case no one else told you). I have right now two cards with the wide gap and are real as real can be. Three things are very important to the identification of a fake 1916 Jim Thorpe card is the paper stock, ink and an extremely thin line that runs just above his ankles. If you card has the the thin line that card is a fake or reprint call it what you like, but to say the wide gap/narrow gap is a reprint or fake is just not true. |
#50
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Posted By: dan mckee
No one has been successful??? You might want to look my case up, I sued those scums and WON! PSA is a pathetic company that puts NO emphasis on customer service. Dan. |
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