Mastro and Lipset customer service

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Posted By: Tom Lawrie

I've had the same excellent experiences with Lew Lipset, as well as with Kevin Struss and Doug Allen at Mastro. They're all great guys. Depsite Mastro's disclaimer that all sales are final, I'm certain they would make good on any card lots that ended up being altered or counterfeit. The only time I could ever seeing there being a contentious issue is on a signature, which on vintage items would end up being a "my expert vs. your expert" problem. But Mastro really seems to bend over backwards to make customers happy (makes sense, as happy customers are return customers and future consigners), and so even on signature items I'm sure they would work with the buyers to make sure they ended up satisfied. (Based on personal experience.)