Ebay Negative Feedback

Leon · #1 01-13-2018, 10:55 AM

Quote:

Originally Posted by greenmonster66

Would like your thoughts on an Ebay Transaction I recently had. I sold an item a few weeks back. Unfortunately I misplaced the item and looked everywhere for it in my house. Never sold it, just misplaced it. Told buyer and sent him an apology note and fully refunded his $$ asap. Tonight he goes ahead and left me negative feedback. Does this seem fare?

BS move on the part of the buyer.

ALR-bishop · #2 01-13-2018, 11:16 AM

I am strictly a buyer on eBay.

Tabe- I agree with you that until seller retaliatory feedback was eliminated buyers did not give accurate feedback on sellers. But also agree that too many buyers now extort and scam even good sellers with negative feed back. I can only assume this model works best for eBay profits, but recognize it has driven some good sellers off eBay

Nat-- interesting take on sellers leaving responses. I had not viewed that as a negative, depending on the nature and tone of the response

I would not have left negative in this case unless it appeared to be a pattern of conduct or I had specific indication seller was just trying for better price.

greenmonster66 · #3 01-13-2018, 11:18 AM

Update with Good News. So I left the buyer positive feedback and explained on my feedback what happened. Buyer appreciated me leaving him positive feedback and took the liberty to contact Ebay to remove the negative feedback for me and change it to positive. he also email apologizing with a long sory.

Roulette44 · #4 01-14-2018, 05:09 PM

It's cool that they buyer did that. Whether he was warranted in leaving you a negative or not, it sounds like you offered the right kind of positive attitude. I find that strong customer service goes a long way (even when a mistake happens).

When you have thousands of listings, it's easy for something to sell prior to pulling it down from ebay, for example. It happens every so often to me, and i always apologize and offer the buyer something in reciprocity (since they invested their time to look at my item).

Glad it worked out for you. I'm sure a neg is annoying, even if it doesn't affect your ability to gain customers.

Joey

bmattioli · #5 01-14-2018, 06:05 PM

I don't even look at someones feedback score anymore. If the price is right I purchase the item and know that I'm 100 percent protected. Don't sweat it.. But then again it was unfair in my book with your deal..

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