Ebay Negative Feedback

[Jim65]

Originally Posted by thetruthisoutthere

The problem is that Ebay does not allow sellers to Neg buyers or they might think twice about leaving a seller Negative Feedback.

Thats the way it should be. Buyers should not have to worry about retaliatory feedback if the seller messes up. The system is not perfect but its better than the old way

[Snapolit1]

It think it's a dick move and feedback under those circumstance. If you quickly explained what happened and gave a refund I think completely unnecessarily. No harm, no foul.

[vintagetoppsguy]

Originally Posted by Jim65

Thats the way it should be. Buyers should not have to worry about retaliatory feedback if the seller messes up. The system is not perfect but its better than the old way

This. ^

To answer the question, it is fair. That's exactly what feedback is for. If the buyer felt like it was a negative experience, then they have the right to leave negative feedback.

That said, I probably wouldn't do it, but it would also depend on the situation. If I thought I got a really good deal on something and that the seller just didn't want to complete the transaction because they thought they could get more money for the item, then I would probably leave negative feedback. But if it was something that I could purchase for the same price any other day, then I would accept the seller at his word and just chalk it up as a mistake.

[greenmonster66]

Actually the buyer messaged me back, The only reason he left negative was because in his words:

You offered to notify me and an offer to sell if you ever located the cards. That was three weeks ago or so with no follow up thats why I waited before posting the negative feedback.v

I told him I would only contact him if the cards were ever located being said I didn't find them!

[steve B]

I guess he figured you'd find them right away or something.

One thing I've noticed becoming more common with the rise of places like Amazon is a serious lack of patience from pretty much everyone. There are a few patient people, but not as many as before.


I've had a couple selling experiences that were similar.

First one was when I was fairly new to Ebay. Sold an old weightwatchers ad flyer for I thin $3. And in the batch of stuff I was shipping it got under a box flap and I didn't know about that for a while. Meanwhile the buyer wrote a nasty email - Somewhat understandable. I figured the mail might be slow since my incoming was spotty and asked for a couple more days. No luck, so I sent a full refund, shipping included, plus a bit extra as an apology, and offered to send it free if it ever turned up.
Got a negative on that. Kinda bugged me at the time, as it was my first.
Didn't send it when I eventually found it a month or two later.

Fast forward a few years.
I sell a 3-d Disney postcard for a pretty decent amount. And to my dismay I can't find the stack of them I have. Pretty bad, since they're BINs.... Pull the rest right away, write a very apologetic email to the buyer, refund from PP immediately after, same thing, I offer to send it free when it turns up, which I'm sure it will. Buyer is disappointed, but says it's ok. Leaves no feedback. (Negative would have been deserved, and I really felt bad about losing the whole stack, maybe 20 of the things. )
About a full year later I find them.
Go through emails etc and find her email.
Good news, if you still want it the 3d postcard finally turned up!
Reall? How much?
Free, no charge, no shipping.
Ok, thanks.

I sent one of each and she was really happy.

A few other situations happened, but fortunately all the buyers were reasonable. A couple were actually pretty cool.
What should I do with the cracked BMX helmet?
Well, it's no good, so don't bother sending it back. It's just solid white, so I'd see of a local graffiti guy could airbrush or spray it with something crazy then I'd make a lamp out of it, but whatever want to do is fine.
....Them....That's a great idea! Thanks!


Once they made feedback a one way street I stopped doing it. I will if a seller goes way beyond what's reasonable, or is new and requests it, but in general I don't bother. It's mostly meaningless. A handful of sellers I like also very occasionally get feedback, to keep their dsr numbers up.

I check a sellers negatives sometimes, and find that most of them are from a few of the same sort of people.
1) People who can't read so they miss important parts of the description.
2) People who are only marginally connected to the reality the rest of us live in. Like the ones who buy from Europe and complain their item didn't arrive within 2 days. (remarkably, I've had a few stamp sellers regularly have stuff they ship to me from Europe arrive faster than I'd expect from a US package. One from Norway actually did only take two days )
3) People with very little feedback - they're usually the most impatient unreasonable ones out there.

[ALR-bishop]

Steve--- guess I will quit waiting on the weight watcher ad

[toledo_mudhen]

Originally Posted by steve B

One thing I've noticed becoming more common with the rise of places like Amazon is a serious lack of patience from pretty much everyone. There are a few patient people, but not as many as before.

Patience is readily learned by doing a bulk submission to PSA