Positive USPS story: I won an auction for a $4500 card on eBay. Two days later the package arrived empty. 99% certain it was sent that way by the seller and not ripped out of the envelope and re-sealed. Anyway, eBay and PayPal did nothing because the tracking showed that "a package" had arrived. Had to go through Amex, and they wouldn't do anything UNTIL my local postmaster wrote an affidavit that said that the envelope in question felt lighter than the posted weight and therefore represented evidence of tampering. Finally got my money back. Forever grateful, and now I only open up high value packages while at the post office.
On the flip side, the "investigation" by the USPS inspectors went absolutely nowhere. I have no idea what those guys are focused on; this would seem like something that would get their attention.
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