Here's what you get when using UPS

[Scott Garner]

Hi Mark,
What a drag! So sorry that this beautiful piece got destroyed in transit...

[earlywynnfan]

This sucks. Makes me think: if I get a package with a giant dent, I'm driving it to UPS and opening it right in front of them.

[Beatles Guy]

As a former loader for UPS, I know that the boxes go through hell and back. You mostly have college age kids that are working as fast as possible in a fast paced environment. I watched boxes being kicked, punched, thrown - anything you can imagine.

I also deal with UPS on a regular basis at my place of employment now. God help you if you have to call customer service. I've watched mild mannered ladies in my office have meltdowns.

I can only hope that you get a resolution you are satisfied with.

[Mark]

Please keep us posted on how this turns out.

[perezfan]

Thanks all... Well I'm afraid there's nothing to keep you posted on.

They denied the claim and the case is permanently closed. They washed their hands of all responsibility.

Lesson learned... Don't buy their worthless insurance, and avoid UPS if at all possible. I know damage can potentially occur with any carrier. But it's the unprofessional (incredibly frustrating) way they deal with it, and the frequency of destroyed packages that really set me off.

I would love to have that 4 hours of my life back!

[GoCubsGo32]

Can you return it? Are you going to try to fix it yourself?

[Jay Wolt]

that sucks!