stuck in customs

[MW1]

Originally Posted by milkit1

Was wondering if anyone has had a similar experience. I sold an item to a buyer in buenos aires. For over a month the item has been stuck in customs clearance. The buyer started a dispute and now ebay has turned over a refund to them. Is there anyway to find out why an item is stuck in customs. Do I have any hope of getting it back?

This is commonplace for many South American countries. Packages are stored in warehouses for indefinite periods of time before they are released for delivery. I have had some packages take only a week or two and others, including those sent via FedEx, take several weeks or longer. Unfortunately, I know of no method of tracking your package although sometimes, foreign carriers will use the same shipping number assigned by the U.S. Post Office. If you can speak Spanish or know someone in customs, you could probably get it back or have it delivered sooner, otherwise you will just have to wait.