Deans cards?graded for free by their expert?

[conor912]

Years ago when I first started collecting vintage I bought several times from Dean. At first I loved his site's simplicity and ease of use. After a while, however, I realized how expensive he was compared to other dealers and stopped buying from him. At one point during this time my dad bought me a complete set from Dean which came in an 800 ct box. When I got it, I opened it, checked the key cards, and put them back in the box. Four years later I decided to put the set in pages and as I did I realized a card was missing...then two...then three...then 78. There were 78 duplicates, 78 missing cards, and two team cards with team stickers stuck right on them. Because it was four years later I figured I was SOL but decided to call them anyway. I talked to a guy (not Dean), explained the situation, and he told me to email him a list of the missing numbers. I did, and a week later a box showed up, free of charge. I thought that was pretty amazing. When I opened the box, they still screwed up 3 or 4 cards which I still had to go track down elsewhere. You can take this story as a positive or a negative, depending on how you choose to. The guy could have just told me tough shit, but he tried to fix it. In the end though, they still came up short.