Quote:
Originally Posted by MEARSauctions
Nate,
I was unaware of any ongoing problems that you may have had. Whether it was an incorrect address or any other mistake, you should have been paid immediately. I apologize for any difficulties you may have had regarding your consignment. Complaints such as you have voice are unacceptable within my organization and I can assure you that I was unaware of any problems. Ultimately, I am the one that is responsible, so if you would like to discuss any options that would make this situation right, I am more than willing to talk. I am not offering this because you took this public, but because it is the right thing to do. If there are any other MEARS customers reading this that have issues with my company, please contact me direct at 414 828 9990. I can assure you that no complaints are acceptable and I guarantee to fix any wrongs.
With that being said, we have a new, full time employee in charge of accounts payable that is doing a fine job. Our former employee is no longer with the company and our new staff is expected to work for the consignors to make there experience with MEARS pleasant.
Although it has always been our policy of paying consignors collected funds in 30 days or less, it is something we have been promoting heavily with our new staff and continue to do. I apologize to you Nate for the difficulties you had with your consignment and will do anything in my power to correct this situation.
Regards,
Troy R. Kinunen
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Troy- I believe I had a missed call from you today, and I also received your email. Thanks for reaching out to me about this. Much appreciated.
10-02-2012, 04:14 PM
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