Cards loose inside SGC holders?

aro13 · #1 08-21-2012, 07:33 PM

I have had the cards slip a few times, but mostly with cards that are very thin.

chaddurbin · #2 08-21-2012, 08:52 PM

i've also been getting subpar services from sgc lately, especially after glyn and brian is gone and the new regime took over.

the latest was $25 cost to slab a trimmed d359 plank. after talking on email and writing in big letters "HOLDER IF AUTHENTIC" on the submission form and including said email...the card just came back in a cardsaver with an "altered" tag. can i be any more clear?

Leon · #3 08-21-2012, 08:55 PM

Quote:

Originally Posted by chaddurbin

i've also been getting subpar services from sgc lately, especially after glyn and brian is gone and the new regime took over.

the latest was $25 cost to slab a trimmed d359 plank. after talking on email and writing in big letters "HOLDER IF AUTHENTIC" on the submission form and including said email...the card just came back in a cardsaver with an "altered" tag. can i be any more clear?

Your message is clear and they should have holdered it. They have a box to mark if you want an AUT card in a holder. Do you know if you marked that?

chaddurbin · #4 08-21-2012, 09:05 PM

leon--i don't submit alot so didn't have the hardcopy subs on hand, i printed the form online and they don't have the checkbox. i'd also sent earl an email informing him i'm sending a "trimmed" d359 plank his way and asked for the cost...i included that email also in c/o earl with the sub.

don't know what else i could've done, besides writing those big words in big red marker. that always got my attention in school.

Leon · #5 08-21-2012, 09:12 PM

Quote:

Originally Posted by chaddurbin

leon--i don't submit alot so didn't have the hardcopy subs on hand, i printed the form online and they don't have the checkbox. i'd also sent earl an email informing him i'm sending a "trimmed" d359 plank his way and asked for the cost...i included that email also in c/o earl with the sub.

don't know what else i could've done, besides writing those big words in big red marker. that always got my attention in school.

Actually I just checked and the box is there, right near the top. It's almost the first thing I see when I go to online submissions. There is a box on the left of it to check and It says...

Check here if you would like SGC to encapsulate any trimmed or color-enhanced card(that is authentic) with the "A" designation.

I am not saying they shouldn't have holdered it but if you didn't check the box then it's partially your fault imo.

.
.

chaddurbin · #6 08-21-2012, 10:02 PM

i do see it now, i never noticed it was there before. guess i thought it'd be further down to the cards' description. chalk it up to being an altered card noob. would've been nice if they paid more attention to the one card that costs almost 4x more to grade than all the other cards in the sub which i already told them was trimmed.

familytoad · #7 08-22-2012, 02:11 AM

Quan and all,
Be aware there is a software bug in the online submissions for SGC!!!

As mentioned, its pretty easy to notice the upper left corner where you'd select "yes i want SGC to encapsulate" or whatever the exact words are above...BUT then once you save and submit to print the invoice, the form moves to a printable version AND THIS OPTION WHERE YOU HAVE PREVIOUSLY CHECKED "YES"GOES AWAY!!
ON THE PRINTED PAGE THAT IS REQUIRED, YOU MUST HANDWRITE AGAIN THAT YOU AGREE TO A "AUTHENTIC" GRADE SLAB!

Every submission I have done, maybe 8 or 9 of them, I have written this in because it never gets fixed. I write "please fix this software bug". I was furious when my initial grading with SGC resulted in a top loader, no slab and a brief note saying the card would not grade numerically or some nonsense. I *know* I checked that box online, but it didn't print, and SGC didn't slab my card.

Years ago SGC acknowledged this, but it has never been fixed. That was not the ideal way for my introduction to TPG back then, but things have cleared up and I have been pleased with the service...still that software bug annoys me!

Robextend · #8 08-22-2012, 10:28 AM

Quote:

Originally Posted by chaddurbin

leon--i don't submit alot so didn't have the hardcopy subs on hand, i printed the form online and they don't have the checkbox. i'd also sent earl an email informing him i'm sending a "trimmed" d359 plank his way and asked for the cost...i included that email also in c/o earl with the sub.

don't know what else i could've done, besides writing those big words in big red marker. that always got my attention in school.

Same thing happened to me with a couple T206 cards. I always send in an Excel spreadsheet that replicates the submission form. I have to send those back in on my next submission.

t206hound · #9 08-22-2012, 12:58 PM

Quote:

Originally Posted by chaddurbin

i've also been getting subpar services from sgc lately, especially after glyn and brian is gone and the new regime took over.

the latest was $25 cost to slab a trimmed d359 plank. after talking on email and writing in big letters "HOLDER IF AUTHENTIC" on the submission form and including said email...the card just came back in a cardsaver with an "altered" tag. can i be any more clear?

Yes, there is a bug with the software. I always correct the checkbox in red ink and hi-light it. But your card was deemed "altered" not authentic. SGC will only holder cards that grade numerically or are Trimmed or Color Enhanced:

"Check here if you would like SGC to encapsulate any trimmed or color-enhanced card(that is authentic) with the "A" designation."

DeanH3 · #10 08-22-2012, 07:59 PM

I have a few cards I was going to send in for review and crossover, but now I think I'm going to hold off now until they get their gasket issue fixed. Sorry this has been happening to you guys but I surely appreciate the sharing of this info. Hopefully SGC gets this fixed fast because it will definitely affect their business. I bet many others will wait to send in orders until this issue is fixed.

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