How's this for customer service?

[Archive]

Posted By: Gene Palmer

I wrote Ebay regarding the hoard of reprints showing up in the vintage category. Here's the reply I got...

"Thank you for writing eBay in regard to searching for the sportscard
category.

eBay welcomes comments from members of our Community, and we appreciate
your suggestions. This type of communication helps us improve our
services and meet your needs.

However, our company policy doesn't allow us to accept suggestions
unless we specifically request them. We hope that you understand that
this policy can avoid future misunderstandings if new products,
services, and features developed internally by eBay employees seem
similar or even identical to a member's idea."

If I wasn't bald I'd tear my hair out.

Gene