PSA "getting to big for their britches?"

[Archive]

Posted By: rand

Hello, I am brand new to this forum. I really enjoy the decades of experience and the seriousness of the discussions. I would really like to get something off my chest with PSA. Who do they really think they are? Don't they just grade cards, i mean they aren't curing diseases right? The discussion of customer service from another writer about SGC's service really got me thinking. I have heard so many stories about collectors, or should i say "customers" trying to get cards graded and getting slapped in the face from PSA. Why is it beneath them to give any card from ANY grading service a honest evaluation? So what if the card is in an SCD, PRO, GAI, ect...if the card is trimmed then let the "Customer" know what/where the trimming is, don't just flip it off. I find it really insulting, i only collect 33 goudeys...it disturbs me the inconsistency of Every grade level. The small guys are the ones that loose out. The large submitters get the grade bumps, the small guys do not get the benefit of the doubt. Then when the small guy sends in another graders card, its even worse. I was in the restaurant business for 14+ years, Service is everything, isn't PSA in the "Service" business?
I find it amazing and SUPER for the hobby that SGC is getting a tremendous amount of respect from the major auction houses. 3 years ago, PSA dominated, now all the important stuff is coming out of SGC. The Registry is the only reason PSA is reguarded so strongly, everyone is so competitive.
I think PSA is missing on all cylinders, holders are ugly, they are expensive, poor customer service, inconsistant, and have forgotten the golden rule...take care of your custmers....ANY THOUGHTS?????