Mastronet Customer service

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Posted By: Robert

First of all I am posting this because I know that Doug reads the board and I am hoping that he will do something about his customer service department. A week before the last auction ended I contacted mastronet informing them that in the past 5 auctions I have never recieved a invoice via email and I would be leaving town 3 days after the auction ended for a month, so I really wanted to get a total so I could pay before I left. I was told that they would make sure that it was handled and of course it was not, I have since tried contacting them several times through there wedsite with no luck or answer.

Another issue I have is in the past 3 auction I have requsted more information about certain lots that where just ignored and never answered. Needless to say because they never gave me an answer I never placed a bid, it was not like I requested better scans or anything they where very simple to answer questions to get the facts straight.

With the quality of product and the prices they are getting I feel they need to improve their customer service to equal their product. I have seen numerous times people from REA and Mile High respond to things posted in this forum and I hope that the same happens here. Because I really want to send this check to them so my cards will be there when I get home.