I'm going to reply to my own post...
It's all so frustrating and I feel like we will continue to deal with the poor service, questionable fee structures, etc. until we/collectors move to another solution and force the TPGs to meaningfully improve.
Case in point - I have a high end card in process which is (shocker) late in spite of the inflated fee they demand that I pay for "express service"
In their cut & paste reply, they didn't even take the time to fill in the blank in their own reply (we're allowed 5 days to process and it's only been X days... with the "X" left blank)
But I found it telling what they DIDN'T forget to get right - they had the section that reminds me that their estimated turn around is ONLY AN ESTIMATE (was highlighted in yellow for emphasis).
Something tells me they lean on this a lot.
I'd love to find a way to force a change here - still looking (actively!)
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Jeff "Belfast1933" - honoring my dad, Belfast Maine and Right Fielder for the mighty East Side Rinky Dinks
https://grossvintagebaseball.com/
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