Goldin Auctions

[4815162342]

Originally Posted by dariushou

I see a lot of good discourse here, but let me explain my situation and a direct response to 4815162342 (Daryl) after the response.

I would like to say that i'm not bashing any layout of an auction because I try to understand what i'm getting into before bidding. I signed up to bid in an auction and try to understand the rules of engagement before the big night. That was my issue with this auction, but more of that in a few.

My preference would be a pure auction like ebay where there is a set time and it is over when the timer runs out...no extended crap. My second preference would be a lot by lot closing once extended bidding occurs (goldin was this way, but not how i understood it when shit came to shove -- more on that later). My last preference is the entire auction extends after every bid...i'm on east coast so that sucks. Ok, so that's my preference if anyone cared.

So, in response to 4815162342 (Daryl). Thanks for the links. I have issue with that...well 3. here they are:

1) The path you provided is a very specific way to find out the rules of engagement once the extended bidding is underway. There are 2 ways to get to the link you provided. a) By going to the home page, scrolling down and clicking on the exact auction you plan on bidding and then there is a link that has a brief description of how the auction works in extension mode. B) go to the homepage and click on the "Auction" menu item and think clicking on "Elite". Then you have to unclick the other Elite auctions that do not pertain to the auction that you are looking to bid on and you have to unclick the other auctions one at a time until your auction is the only one selected. It is a very specific way to get to a very basic question of how the auction works. Most auctionhouses have a terms and conditions (TOC) a the bottom of every single page that allows you to see just that. Goldin has a FAQs at the bottom of every single page that serves the same purpose. Every single page has an easy access versus a very specific path as you outline. ok, on to #2

2) If you compare the words in link you provided against the FAQs (i provide both directly below this paragraph so you don't need to scroll up) then you can conclude that they are in direct contrast or both are completely unclear.


Link of the FAQs:

"Extended Bidding - After an auction for an item closes, the auction will then enter an extended bidding window of 30 minutes for Elite Auctions and 15 minutes for Weekly Auctions. Extended bidding is open for everyone and for every item at auction. Each additional bid placed will extend the auction timer by 30 minutes for Elite Auctions and 15 minutes for Weekly Auctions. So get your bids in early!"

Link of what Daryl provided:

"Lots that receive more than 1 bid before 09:00 PM on closing day will remain open for bidding for 30 additional minutes. The timer resets to 30 minutes with each new bid until the timer expires with no new bids."

3) If you are like me, when the auction first launches, you go to the auction and put in your initial bids on the auctions you may like to bid on once the auction hits extended bidding hours. During the final day of the auction, you are NOT going to the main page of an auction. You are going to your account and you are going to the link that shows the items you are bidding on. It is not like you are going to sit there and scroll through a needle in a haystack and look for the items you are bidding on. You are going to YOUR bidding list. And, if you want to find the rules of engagement at that point, you are going to the TOC or FAQs at the bottom of every damn page. simple and efficient.

So here was my situation. I'm travelling in Mexico on vacation. I specifically went to their FAQs before i went out so that I knew exactly what to expect in the Auction. It was clear TO ME that every time a bid was placed in the auction that the entire auction was extended for 30 minutes (i hate those type of auctions, but i signed up for it - or i thought i had). So i was at a restaurant and it was approaching 9:30 EST and i put in a bid to extend the entire auction (or i thought i had) and checked one more auction and it too was on a 29 minute and some few seconds so I thought "cool, looks like any bid placed extended the entire auction by 30 minutes"). Yes, i hate that too. Way to much advantage to the west coast if you ask me. Anyhow, i get home and pull up the auction which i thought was extended and find out that i only have like 5 auctions left to bid on. PISSED does not describe it. Anyhow, i won all but one of those 5, but would have won a lot more...T206 rare backs....


So that is my story and why that description from Goldin was b.s. Seriously, that should be one of the most important things the auctionhouse lays out VERY CLEARLY. And it should be consistent to other areas of the website. In fact, a good clear example should be in order too. Honestly, how that is overlooked is beyond me and i'll gladly write up something that makes it abundantly clear on how it works but Jesus Christ, how do you not do this for yourself is beyond me. It takes no longer than 10 minutes to write something is clear and you (Goldin) is inexcusable. Do i bid on other Goldin Auctions? I first have to see what you have to offer. I'm very less inclined to even look now and i'm a stubborn SOB.

-Darius

They also sent out this email when extended bidding started:



Regardless, I’m sorry to hear you missed out on those lots; I would be upset too.