Non-delivery/severe delay on a BST transaction

[kevinlenane]

I wanted to poll the group on a friendly pre-war transaction the BST forum. Basically I ordered a couple pre-war cards on Dec 10 and I have not received them yet. The seller has been communicative when I ask questions and cordial but the investigation process just involves calling USPS which in my experience is not a wonderful experience for the caller nor does it achieve a ton. Anyway, he's making efforts there but the tracking has shown it as "in transit" for over a month. So my question is - how long do I wait until I get a refund? Two months? I'm assuming that folks agree that if a buyer doesn't receive an item they aren't responsible for it's cost but open to hearing other opinions there. Mostly though I just want to understand how long we should wait until I receive/ask for a refund.

Oh Additional wrinkle I just found out was that the seller didn't utilize insurance. I don't see any shipping issues as relevant to me since I didn't make any decisions on method - carrier etc. but again happy to hear if others differ.

I will also reiterate that the seller has been responsive and nice and it's not a contentious thing - I just want an independent opinion on next steps.