Are you obligated to give a refund after an item is lost in the mail

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02-29-2016, 11:12 AM

x2drich2000 x2drich2000 is offline

(DJ) Rich.ard.s

Join Date: May 2009

Posts: 2,282

It is the seller's responsibility to ensure the item arrives in the condition described. The customer paid for the product and you did not deliver it. Why should the customer have to take the loss when they had zero control of your actions or the PO's actions?

DJ

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