Adventures in Tech Support

[steve B]

Originally Posted by DHogan

I got a call from Microsoft a few weeks ago. The conversation went down hill quick.

Actual Microsoft? Or the scammers claiming to be Microsoft? (I haven't heard of the real company calling anyone unless they're really important.

I have had a few calls from the scammers though. I get all Abbot and Costello on them

"I'm calling about your windows computer"
"Yeah? which one?"
"Your windows computer"
"Right....which one"
"The windows one. It's infested with viruses and were getting reports it's slowing the internet down"
" wow, that's a problem. Which computer is it?"
"The windows one"
"yeah, I've got three of them which one is the problem"
"The one with windows XP or 7 or 8.1"
"Ok, that really doesn't narrow it down since I have one of each"
"I'll need you to check them all to see something"
"That's going to take some time, I'm kinda busy. Can't you just tell me which one you're getting reports from"
"It's your windows computer"
"Riiiight.....we've already been there. Do you have any idea what the ___ you're talking about?" (Said while I'm laughing I couldn't keep it together)
Then the supervisor comes on.....
Eventually he called me an SOB, I told him to do something that was probably impossible then he called me a MF er and hung up.

Good times with the clueless scammers.

My wife was laughing too, even though she could only hear half of it.
She just tells them she works for MS and they clear off the phone very quickly.

Steve B