As a seller, being on the hook for return shipping at the buyers whim is pretty ridiculous. If you move any significant volume of merchandise on Ebay this could have quite an adverse effect on your profits and your bottom line.
The inherent problem with Ebay, is that Ebay is simply a forum for a buyer and a seller to consummate a sale. Ebay never touches or handles the merchandise, like an auction house does, so they’re really stuck in a tough situation when trying to resolve issues such as “Item not as described”. They have to place more power either with the buyer or the seller since there is no 3rd party mediator for such situations and it seems they have, and will continue to place that power in the hands of the buyer.
Making the seller pay for return shipping for a fraudulent “Not as described” return is bad, but making a buyer pay for shipping for a actual “Not as described” item is just as bad…and how can Ebay make that distinction?
No matter what policies they institute someone will always find a way to take advantage of the situation and exploit it.
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09-06-2012, 12:06 PM
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