Quote:
Originally Posted by LukeLyon
What were the "minimal guidelines" they referred to?
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Not sure which one hamstrung John, but ebay has made a number of new seller requirements that makes it more difficult such as: (some of these are only to retain Top Rated status, but others may go further.)
(1) 90% of sales need to have tracking uploaded within one day after payment, and tracking needs to show that package was delivered.
(2) You cannot have too many cases opened against you.
(3) You cannot cancel too many transactions even if it's buyer's remorse where the buyer just wants to return an item within the ebay recommended 14 day return policy.
(4) Previously, only 1's and 2's were strikes against a seller for DSR's. Now 3's are also strikes that count against you.
For example, due to #3, I've noticed that many seller's aren't even opening Cancel Transaction cases after an item is returned to that they can receive their final value fees back. They just refund the buyer and eat the FVF themselves to that they don't get dinged on that criteria.
12-03-2014, 02:43 PM
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