I dunno, should I leave bad or neutral feedback?

[david_l]

I'm usually pretty kind in my ebay feedback and have only left two neutral reviews in well over a decade. That said, I'm a bit annoyed at a recent seller.

I spent $180 on some cards from an international seller. The seller left the cards in the soft plastic pages and just stuck them in a soft mailing envelope (most sellers, as you know will use cardboard or some other material to provide reinforcement). There was no reinforcement at all.

It was a miracle the cards weren't destroyed in the shipping process. The original auction scans weren't great and I suspect that some minor damage did occur. I got a pretty good deal though so I can live with the condition they arrived in. I'd also have a difficult time proving actual damage.

The seller I got them from has over 8000 positive feedback, no negative feedback, and has been selling for ages. I contacted them to let them know I thought their shipping was unacceptable. I was polite but to the point.

They gave me a "sorry you were unhappy but this is the way we always ship cards and have never had any complaints." They offered to refund the cards if I sent them back. I don't want to return the cards but I also wouldn't mind warning other potential buyers. If I had seen such feedback it would of given me pause during my purchase.

Am I just being difficult? Should I just let it go or leave some unflattering feedback? Thoughts?

[Leon]

I understand your frustration but they offered a refund. I would let it go... That is my half-cent valued view....

Originally Posted by david_l

I'm usually pretty kind in my ebay feedback and have only left two neutral reviews in well over a decade. That said, I'm a bit annoyed at a recent seller.

I spent $180 on some cards from an international seller. The seller left the cards in the soft plastic pages and just stuck them in a soft mailing envelope (most sellers, as you know will use cardboard or some other material to provide reinforcement). There was no reinforcement at all.

It was a miracle the cards weren't destroyed in the shipping process. The original auction scans weren't great and I suspect that some minor damage did occur. I got a pretty good deal though so I can live with the condition they arrived in. I'd also have a difficult time proving actual damage.

The seller I got them from has over 8000 positive feedback, no negative feedback, and has been selling for ages. I contacted them to let them know I thought their shipping was unacceptable. I was polite but to the point.

They gave me a "sorry you were unhappy but this is the way we always ship cards and have never had any complaints." They offered to refund the cards if I sent them back. I don't want to return the cards but I also wouldn't mind warning other potential buyers. If I had seen such feedback it would of given me pause during my purchase.

Am I just being difficult? Should I just let it go or leave some unflattering feedback? Thoughts?

[mikemb]

Could you put something like this in your feedback: "Cards arrived safely but could have been better protected"? It may not help anyone else as if they get a lot of feedback, yours will be pushed down. I agree with Leon that since they did offer a refund, not to make a too big deal out of it. Mike

[david_l]

You're right. I'll drop it. I don't want to come off like a jerk. It's the "we've always done it this way and never had any complaints" comment that irked me. I wish they'd just say "thanks for bringing up the issue, we'll look into it. It'd be a shame for cards to get damage unnecessarily."

Thanks for the feedback. I'm letting it go.

[Aquarian Sports Cards]

that's what the star rating system is for. I'd ding his shipping charges because he cheaped out on packaging while leaving him positive feedback because I'm happy with my purchase.

[PolarBear]

If the cards are acceptable, I'd let it go. I've had stuff shipped in a PWE. As long as it's undamaged, I'm good.

If it's damaged due to poor packing, I'll try to work it out but if I can't, I'll leave a negative.