ebay sucks...advice needed

[ls7plus]

Originally Posted by Peter_Spaeth

A few weeks ago? Fight it. Totally unreasonable.

Totally agree--way too long!

Best wishes,

Larry

[AGuinness]

From the sound of it, it seems like a scammer could pretty easily buy a slabbed card, say a PSA 7 1952 Topps Mantle, crack the case, replace the card with a forged/altered version, claim that it arrived damaged, return the "damaged" goods and get a refund, totally hosing the seller. Then do it over and over and over...

Doesn't eBay realize the potential for something like this to happen? Is there no recourse for sellers like this?

If a buyer returns an item but has replaced it (or kept a card or two from a larger lot), are they exposing themselves to mail fraud? That always seemed to be one of the bigger risks scam artist sellers might face if they did something like that.

I've sold a few things on eBay, but the fees really bug me, so I stopped. Never ran into a bad situation, luckily.

[Sean1125]

Originally Posted by AGuinness

From the sound of it, it seems like a scammer could pretty easily buy a slabbed card, say a PSA 7 1952 Topps Mantle, crack the case, replace the card with a forged/altered version, claim that it arrived damaged, return the "damaged" goods and get a refund, totally hosing the seller. Then do it over and over and over...

Doesn't eBay realize the potential for something like this to happen? Is there no recourse for sellers like this?

If a buyer returns an item but has replaced it (or kept a card or two from a larger lot), are they exposing themselves to mail fraud? That always seemed to be one of the bigger risks scam artist sellers might face if they did something like that.

I've sold a few things on eBay, but the fees really bug me, so I stopped. Never ran into a bad situation, luckily.

If the behavior is repetitive eBay knows this and takes action. The case you are describing just doesn't happen in my experience.

[Sean1125]

Originally Posted by ullmandds

buyer just responded with..."what did ebay tell you?"

Any suggestions?

Has the buyer provided you with photographs of how the item arrived? All reasonable buyers would of course keep their packaging and take photos if an item arrived damaged.

Parrot your earlier sentiment and leave out the extra words this time. Just ask if he can provide photographs of the item and packaging. Report back after he can't and let me know if he appealed or the next action so I can tell you what to do.

The more you say in the case and to/through eBay the harder this becomes for you to win.

[ullmandds]

well the buyer never furnished me photos...the date had arrived where ebay was to intervene and to be honest I had no desire to deal with return shipping...and relisting these items I was selling for a friend...SO...I offred the buyer a partial refund...he/she demanded more...I just caved to make this disappear.


i suppose this is good news for the AH's as ebay has become a "battlefield!"

[Sean1125]

Originally Posted by ullmandds

well the buyer never furnished me photos...the date had arrived where ebay was to intervene and to be honest I had no desire to deal with return shipping...and relisting these items I was selling for a friend...SO...I offred the buyer a partial refund...he/she demanded more...I just caved to make this disappear.


i suppose this is good news for the AH's as ebay has become a "battlefield!"

You would not have been forced into this situation if you responded properly. Do not interact with someone who has made unreasonable demands. Treat them like a retail customer, do not let emotions get involved. Ask for additional information and make an informed decision. Contesting them just because you want to leads to negative emotions for both parties and trouble for the selling party.

[Zach Wheat]

Originally Posted by sporteq

Call ebay/paypal... tell them your situation. Then go over your listing with them. Make them aware... that YOU have a "NO" refund as stated in your auction listing. Also let them (ebay/paypal) know that you couldn't refund your buyer anyhow, do to the fact that, they could possibly TAMPERED with your product and it could be worth much less now.


It's up to the BUYER to read the listing properly. The buyer should NOT have bid if he/she read the listing correctly.

YOU WIN!!!

best of luck!

Returns are required by eBay if the buyer claims the "...listing is not as described" even in auctions with "no refunds". And from my experience eBay interprets that very loosely, always favoring buyers. That being said, as a seller of other items (non-BB cards), I have opened cases against buyers when they have tried to take advantage of me and have not lost a case yet.

Z