Posted By:
Russ BrightSo I bid on a small lot that ended last week An Autographed Framed Picture- nothing prewar or interesting BUT the winning bid was 65 dollars or so - and buyers premium brought it to 74 - and when I received the Bill it was $150 - they were charging me 75 dollars for shipping!
This is outrageous and had i known that the shipping would be so expensive I would NEVER have bid on this Item - I figured for 65+juice+s/h i would have a nice piece for just about 100 dollars - 30 dollars shipping is reasonable - 75 is not for something this size...
SO i get my e-mail today and they have ALREADY shipped the item - which i have NOT paid for - to an old address that I haven't updated that will not forward to my current house...
I am upset and frustrated and not quite sure what to do - I could call Heritage, but i don't even think i can keep my composure on the phone to complain and try to find an amicable option - I called 6 times the day after the auction ended and the phone was never picked up - I don't want this Item anymore - i will pay the premium and a restocking fee or something, but this is NOT worth anywhere NEAR what they're charging me for shipping and handling...
what are my options? if they already shipped it Fedex?
I am unwilling to pay for this at the current cost, it's outrageous and unnecessary - and since they already shipped it and haven't responded to any of my calls... I don't even think it will arrive at my house - and the old house already has someone living in it (used to be my mom's house but she sold it this last year)
i don't know what to do - any help or insight would be greatly appreciated -
thanks
Russ