PSA Error/Label Department

[mannequin1]

It took 3 emails sent to 3 different departments to fill out a form request for a mistake they made. I received an automated response that they're very busy and it could take longer than 5-10 days to receive a response.

My question is, do they make that many mistakes that it could take longer than 10 days to receive a response to their error?

[OhioLawyerF5]

They grade over a million cards a month. I'm not making excuses for mistakes, but even at a very low mistake rate, that's still a lot of mistakes per month.

[Zach Wheat]

I sent a card in with what I thought had an incorrect label on a regular submission form requesting a re-label. I included comments on what was wrong, assuming if they didn't agree my order would be put on hold and I would be contacted.

The order was processed in the normal queue and came back much earlier than the other submissions in the same order. Maybe this was an anomaly but I was satisfied.

[Bryzz02016]

Last year, I sent two cards in for fresh slabs(because they were scratched up). They sent the same exact cards back 2 months later, and still charged me. Had to fight, just to get a credit. SGC is way better ! I've had two orders fulfilled by SGC in the time I'm waiting for another reslab order to come back from PSA. They make a ton of money. The, "we're busy" excuse just doesn't fly with me.

[bcbgcbrcb]

If you follow their procedure on the website for labeling errors, the process went very efficiently for me. Two weeks door to door to get my issue corrected and back in my hands. Didn’t think they would be able to get things done that quickly but they did. So, anything is possible……

[mannequin1]

Originally Posted by bcbgcbrcb

If you follow their procedure on the website for labeling errors, the process went very efficiently for me. Two weeks door to door to get my issue corrected and back in my hands. Didn’t think they would be able to get things done that quickly but they did. So, anything is possible……

Did you catch the mistake BEFORE they sent the item or when you received it?

[savedfrommyspokes]

Originally Posted by bcbgcbrcb

If you follow their procedure on the website for labeling errors, the process went very efficiently for me. Two weeks door to door to get my issue corrected and back in my hands. Didn’t think they would be able to get things done that quickly but they did. So, anything is possible……

I have had the same experience recently, twice. Soon I will send of a 3rd mislabeled card.... hoping for a repeat.

[TCMA]

1910 Paul Thompson portrait:



1913 Paul Thompson portrait:




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[calvindog]

Here’s Archer.


IMG_2111.jpg

[TCMA]

Jimmy Archer
1910 Paul Thompson portrait:




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[calvindog]

It's hard to tell from the grainy pic in the pin, but the ears don't match the ears of O'Leary in the pictures. Yet Archer was last on the Tigers in 1907. I think the picture is Archer but why would he be on a 1910 pin? Yet every checklist has Archer on it and not O'Leary -- who was on the 1910 team (and 1909 as well).