Goldin shipment to the PSA Vault

[trambo]

Does anyone have any experience with this? I had a card that was "shipped" to the PSA vault and Goldin won't provide any tracking as they say they do their vault shipments with armed security. The PSA vault doesn't have the card either so I have no idea where the card actually is.

I've contacted customer service via phone (last week) and email (both Thursday and again today) but I seem to be in a black hole of information. I get that part of this likely requires me to be patient and it will end up where it is supposed to (PSA Vault) but spending $330 in shipping and insurance for a card and not knowing the actual status of it is a little concerning. Yes, I've dealt with Goldin many times but my first experience using them w/the PSA vault service. It's a pretty significant card to my PC as well.

Any insights any of you have who have actually had stuff they've won at Goldin sent the PSA vault would be appreciated.

Thanks!

[gunboat82]

Yes, I've had numerous issues with items shipped from Goldin to PSA. Two recent purchases were stuck in "To Vault" status more than three weeks after being sent to the Vault.

PSA's Vault team doesn't have a direct public contact number or email, and customer support representatives answering PSA's main contact line don't have any information about the Vault. My issues were only resolved after I posted my negative experience on Blowout Forum.

The Vault director, Jacob Bogardus, reached out by e-mail to address my concerns. For my most-recent issue, he explained that one of my items had been stuck in limbo because it was an old-label SGC card, and the PSA Vault team's computer system didn't recognize certification numbers with hyphens in them. The Vault team had to manually enter the card in the system without a hyphen to complete the vaulting process. If I hadn't posted on Blowout, I suspect the card would have continued to sit in limbo.

This is Jacob's email: jbogardus@collectors.com.

[trambo]

Originally Posted by gunboat82

Yes, I've had numerous issues with items shipped from Goldin to PSA. Two recent purchases were stuck in "To Vault" status more than three weeks after being sent to the Vault.

PSA's Vault team doesn't have a direct public contact number or email, and customer support representatives answering PSA's main contact line don't have any information about the Vault. My issues were only resolved after I posted my negative experience on Blowout Forum.

The Vault director, Jacob Bogardus, reached out by e-mail to address my concerns. For my most-recent issue, he explained that one of my items had been stuck in limbo because it was an old-label SGC card, and the PSA Vault team's computer system didn't recognize certification numbers with hyphens in them. The Vault team had to manually enter the card in the system without a hyphen to complete the vaulting process. If I hadn't posted on Blowout, I suspect the card would have continued to sit in limbo.

This is Jacob's email: jbogardus@collectors.com.

Thanks! Goldin says PSA now has it but it could take "up to 5 business days" for PSA to show it in my vault. Seems a little less than ideal so I may contact Jacob and ask if they have it.

Appreciate the info!!

[Peter_Spaeth]

Easy solution IMO, don't use a vault.

[Aquarian Sports Cards]

Originally Posted by Peter_Spaeth

Easy solution IMO, don't use a vault.

But what about the convenience?...

[raulus]

Originally Posted by Aquarian Sports Cards

But what about the convenience?...

If I didn’t live in Oregon (no sales tax), and I was buying a big piece with a fat sales tax of 5 figures, then I would definitely be tempted.

[parkplace33]

Originally Posted by trambo

Does anyone have any experience with this? I had a card that was "shipped" to the PSA vault and Goldin won't provide any tracking as they say they do their vault shipments with armed security. The PSA vault doesn't have the card either so I have no idea where the card actually is.

I've contacted customer service via phone (last week) and email (both Thursday and again today) but I seem to be in a black hole of information. I get that part of this likely requires me to be patient and it will end up where it is supposed to (PSA Vault) but spending $330 in shipping and insurance for a card and not knowing the actual status of it is a little concerning. Yes, I've dealt with Goldin many times but my first experience using them w/the PSA vault service. It's a pretty significant card to my PC as well.

Any insights any of you have who have actually had stuff they've won at Goldin sent the PSA vault would be appreciated.

Thanks!

I have bought from Goldin but never had this issue. Was the vault listed on the listing?

[MVSNYC]

Have never used the vault option. And never will.