PWCC t206 set break auction frustration (AITA???)

[Paulcurlee1]

Is anyone else frustrated with the logistics surrounding this auction? At this point, I’m very concerned that due to PWCCs poor planning and lack of robust process, that I’m going to miss some cards that I really need for my set. I also get the sense that I’m not the only one. Here’s a list of the issues I’m having and the overarching issues with the auction:

1) sticking these cards in the premier listing which requires fine tooth comb of your bank account
2) lack of foresight that there would be a rush of people applying to premier
3) lack of auction advertising
4) lack of clarity/follow up to customer service inquiries (I have tried all available routes and have been told more or less keep waiting)
5) lack of fifo system for premier applicants (I applied for premier the day the auction opened and haven’t been given any follow up, meanwhile two other people who applied after me are past me in the process)

That’s a good starter, really flustered with pwcc, not that it’s any different than before. Here’s some pics of my interaction with pwcc customer service today after sending an email in the morning.

-Paul C

[Bobbycee]

Paul, I know your frustration because dealing with their answers (or lack of) from past questions of mine, is bewildering. They seem to want to offer as little info as possible. I'm not sending them bank statements to bid in their auction, as much as I want to place bids on the T206 set break. Checking references: fine

The company also does not have a phone # to call either. Great customer service.

This is part of an email they just sent me today:

"If you are applying to participate in our special T-206 auctions please reply letting us know that specifically". Maybe they are lightening up a bit after all the complaints they've received lately. The new operators have a mess to clean up.

[ullmandds]

this is what happens when one participates in the auction of a shady enterprise.

[Steve D]

How much of this is due to their change in leadership over the weekend?

Steve

[t206fix]

The best part of the text thread -

"I'll have our trust team get back to you"

"What does that mean??? Trust team??"

and no, you are NTA - this sounds like a headache!

[Lorewalker]

Will people ever learn? I guess not. Anything for a card on the want list, I guess.

[BobbyStrawberry]

Originally Posted by t206fix

The best part of the text thread -

"I'll have our trust team get back to you"

"What does that mean??? Trust team??"

and no, you are NTA - this sounds like a headache!

It means there are good reasons not to trust them.

[Paulcurlee1]

Originally Posted by Bobbycee

Paul, I know your frustration because dealing with their answers (or lack of) from past questions of mine, is bewildering. They seem to want to offer as little info as possible. I'm not sending them bank statements to bid in their auction, as much as I want to place bids on the T206 set break. Checking references: fine

The company also does not have a phone # to call either. Great customer service.

This is part of an email they just sent me today:

"If you are applying to participate in our special T-206 auctions please reply letting us know that specifically". Maybe they are lightening up a bit after all the complaints they've received lately. The new operators have a mess to clean up.

I didn’t even get that sent to me. What day did you try to register?

[Bobbycee]

Originally Posted by Paulcurlee1

I didn’t even get that sent to me. What day did you try to register?

I tried to register (by submitting 3 references), the day it opened, which I think was Thursday 7/20. I received the email from them on Sunday at 3:23 PM

[brianp-beme]

Us collectors should ban together and form our own Trust team to challenge their Trust team to a no holds barred Pickleball tournament at a neutral location to resolve any registration issues.

As a reminder folks - these are T206 cards that we are talking about, and they will show up soon enough, and in the condition you are seeking, even most of the ones with tougher backs.

The longer that you collect, the more likely it is that you will at some point realize that collecting is just one extended test of your ability to be patient.


Brian (my collecting patience is wearing thick)

[mrreality68]

I believe this is a left over effect of the prior regime. New Ownership just took over and would not have had time to make any changes of meaning to their process. They would let business go as usual until they got in and started their work.

Hopefully it all works out for you.

If it means anything the Net54 Team Trusts you

[Kidnapped18]

Originally Posted by Bobbycee

"If you are applying to participate in our special T-206 auctions please reply letting us know that specifically". Maybe they are lightening up a bit after all the complaints they've received lately. The new operators have a mess to clean up.

+1
Only two cards I want to bid on and the "registration" process is taking way too long smh

[Aquarian Sports Cards]

Originally Posted by Bobbycee

Paul, I know your frustration because dealing with their answers (or lack of) from past questions of mine, is bewildering. They seem to want to offer as little info as possible. I'm not sending them bank statements to bid in their auction, as much as I want to place bids on the T206 set break. Checking references: fine

The company also does not have a phone # to call either. Great customer service.

This is part of an email they just sent me today:

"If you are applying to participate in our special T-206 auctions please reply letting us know that specifically". Maybe they are lightening up a bit after all the complaints they've received lately. The new operators have a mess to clean up.

We have a T206 near set break (470+, all 4 Cobbs, Demmitt, O'Hara, tons more big cards) coming up in October. You will be welcome to bid without any invasive financial information required.

[conor912]

Yes.

[MR RAREBACK]

we can also accept a copy of a recently-paid order of Premier Auction value from another reputable auction house.
How much is premier auction value ?

[Shankweather]

PWCC is a mess and they screw things up a lot, but I am so grateful I'm not a customer service rep who has to deal with baseball card collectors.

[babraham]

Originally Posted by Shankweather

PWCC is a mess and they screw things up a lot, but I am so grateful I'm not a customer service rep who has to deal with baseball card collectors.

Or just anyone that has to deal with customers, period.
I own a retail store (not card collecting-related) and the number of people that yell and throw fits has increased exponentially since 2020.

[pawpawdiv9]

Originally Posted by MR RAREBACK

we can also accept a copy of a recently-paid order of Premier Auction value from another reputable auction house.
How much is premier auction value ?

Based on the post I replied to my experience
(Same email I got above)
If you plan to bid say 20k
Then you need to submit invoices above that level
It went pretty easy as I got approved for Premier
Don’t necessarily need that amount but some go far
Higher and some things go under 10k
It’s all what you want and how much
Better allow a week and back n forth emails
Not some last day as their sites says they do

[Yoda]

I wonder if it was the "Trust Team" that cancelled my account for non-payment less than 12 hours after their auction ended on Sunday?