What to do about a PSA order

[incugator]

I have a PSA value order that has been on QA check 1 since October 21st. Do I let it ride or call them assuming there is an issue?

[bobbyw8469]

Originally Posted by incugator

I have a PSA value order that has been on QA check 1 since October 21st. Do I let it ride or call them assuming there is an issue?

I would let it ride. Seems about normal.

[raulus]

Originally Posted by incugator

I have a PSA value order that has been on QA check 1 since October 21st. Do I let it ride or call them assuming there is an issue?

You can always call, just to check in. Doesn't cost you anything, and my experience is that they'll pick up the phone and talk to you.

At the same time, the odds are low that you'll get any meaningful intel.

And quite honestly, 6 weeks at QA check 1 isn't that long. It's a little long, but I've seen them sit there for longer. Given that we usually get to wait several months for PSA to turn stuff around, what's another month or two?

[glchen]

I would definitely call PSA. I've had submissions sent after Oct 21st and already returned to me, so that is definitely too long. QA check 1 and 2 are often when PSA contacts you when something is wrong with your order such as permission for an upcharge, or they need a new credit card, etc. Maybe they already sent you an email about this, but you missed it (or it went to spam). The other possibility is that you have an irregular sized card, and the holder for it is out of stock, so PSA is still waiting for the right holder to arrive.

[LACardsGuy]

It's a tough choice these days. SGC will get your card turned around in a couple weeks, but will SLAUGHTER you on grades. PSA is a ridiculous company re: their turn times. The pandemic is way in the rear view mirror and I have cards in their system for 3 months now.

[Snowman]

Originally Posted by glchen

I would definitely call PSA. I've had submissions sent after Oct 21st and already returned to me, so that is definitely too long. QA check 1 and 2 are often when PSA contacts you when something is wrong with your order such as permission for an upcharge, or they need a new credit card, etc. Maybe they already sent you an email about this, but you missed it (or it went to spam). The other possibility is that you have an irregular sized card, and the holder for it is out of stock, so PSA is still waiting for the right holder to arrive.

Those happen at QA check 2, not check 1, from my experience.

[incugator]

I have still not received the grades on this order. I know things can get held up along the way, but it seems like three months is a long time for cards to go through the review process as described by PSA.

[bnorth]

Originally Posted by incugator

I have still not received the grades on this order. I know things can get held up along the way, but it seems like three months is a long time for cards to go through the review process as described by PSA.

Did you ever contact them? At this point it couldn't hurt to if you have not.

[swarmee]

Originally Posted by incugator

I have still not received the grades on this order. I know things can get held up along the way, but it seems like three months is a long time for cards to go through the review process as described by PSA.

Call them. Or use the customer portal.

[lowpopper]

Originally Posted by incugator

I have a PSA value order that has been on QA check 1 since October 21st. Do I let it ride or call them assuming there is an issue?

Send them more cards. It will take your mind off the first order.