Rick Probstein 123 Auctions worst customer service EVER

[Taxman]

LONG story short- I sent a box of mainly 1980's slabbed/raw cards and rack packs with an 89UD BBCE box to Rick Probstein back on May 22. Rick Probstein auctioned the high dollar cards after 3 weeks of holding and not acknowledging receipt or scheduled auction time. Once auction completed Rick quickly sent payment via pp and a listing of items sold. I asked Rick Probstein when the other items would be listed and he stated within the next week. On June 16 I began trying to contact Rick Probstein about other items status. Rick would not return phone calls, text, or emails. Finally around July 1 Rick Probstein stated he was "slammed" with business and should have my items listed shorly. Which my response was please return items unsold and I will pay shipping. Rick Probstein did not answer.

On Aug 11 I received a box from Rick Probstein in which the 89UD bbce box was demolished. He stated box was damaged on original arrival back in May. I stress no one ever contacted me about damage on shipment arrival nor mentioned anything about damage until he has kept the items for 3 months. This time lapse has barred my ability to file an insurance claim with USPS or my own insurance carrier. Rick was so kind to offer auctioning the damaged packs without consignment fee and felt the individual packs would sell for the box price. NO THANK YOU RICK PROBSTEIN!

I strongly recommend using an auction company that keeps you informed after they receive your product as much as they do when they want your business.

Kirk

[Johnny630]

Kirk in this environment, save yourself the heartburn, sell you items on your own :-) It should be no problem people are buying like I've never seen before.

[Wanaselja]

I had a similar issue last year. I sent him a large group of raw cards. After weeks and weeks of no response he said they were too low value to auction. I was well aware that this might be the case so I asked that he ship them back which he did after several more weeks passed. When I finally received the package the cards were still in their holders but thrown back into the original shipping box unsecured and with no protective padding etc. He runs a terribly unprofessional operation. It’s quite laughable.

Adam Wanaselja

[Taxman]

IMG_3429.jpg

[bswhiten]

That sucks.
I have had nothing but positive experiences consigning lower valued graded cards with him.

[conor912]

Originally Posted by Taxman

LONG story short- I sent a box of mainly 1980's slabbed/raw cards and rack packs with an 89UD BBCE box to Rick Probstein back on May 22. Rick Probstein auctioned the high dollar cards after 3 weeks of holding and not acknowledging receipt or scheduled auction time. Once auction completed Rick quickly sent payment via pp and a listing of items sold. I asked Rick Probstein when the other items would be listed and he stated within the next week. On June 16 I began trying to contact Rick Probstein about other items status. Rick would not return phone calls, text, or emails. Finally around July 1 Rick Probstein stated he was "slammed" with business and should have my items listed shorly. Which my response was please return items unsold and I will pay shipping. Rick Probstein did not answer.

On Aug 11 I received a box from Rick Probstein in which the 89UD bbce box was demolished. He stated box was damaged on original arrival back in May. I stress no one ever contacted me about damage on shipment arrival nor mentioned anything about damage until he has kept the items for 3 months. This time lapse has barred my ability to file an insurance claim with USPS or my own insurance carrier. Rick was so kind to offer auctioning the damaged packs without consignment fee and felt the individual packs would sell for the box price. NO THANK YOU RICK PROBSTEIN!

I strongly recommend using an auction company that keeps you informed after they receive your product as much as they do when they want your business.

Kirk

Are you sure it's the same box?

[xplainer]

Originally Posted by conor912

Are you sure it's the same box?

Oh no.
But that is a good question

[Snapolit1]

Not easy to find info on how to even contact this guy for a consignment. I have 3 pretty cool 1/1s of a recent high end baseball set. Emailed him as this seems to be the sort of thing they do well. Asked him if by any chance I could just drive over and drop them off at an office. His mailing address is about a 9 minute drive from where I live. I could have ridden them over of my bike and gotten some exercise. Would save me the time and angst of dealing with USPS.

Crickets . . . . No response. Whatever. Plenty of other places to go, including listing them myself of course.

[chalupacollects]

Lyndhurst, NJ is where they are now...moved out of Passaic...

[swarmee]

Pales in comparison to this customer service:
https://www.net54baseball.com/showthread.php?t=285486

But really, this is kind of how they've always operated. As far as I've read, the only way to consign to Probstein is to have blind faith that it will all work out.

[Jim65]

Originally Posted by chalupacollects

Lyndhurst, NJ is where they are now...moved out of Passaic...

I work in Lyndhurst, wonder where he is.
Last time I bought from him, the return address was a PO Box in Clifton.

[taul166]

I have used Rick many times to sell. With maybe one or two exceptions, things have gone fine. My criticism is that you never know whether he has received your items, when they will be listed, etc. I have had to go into ebay, search for my items, and build a watch file so I could keep track of the status. If he simply acknowledged receipt of items with an estimated listing date, that would be very beneficial. He does quickly make payment to you for your proceeds.

I have won quite a few of his auctions, and his delivery has always been prompt and I have experienced no problems.

All in all, I would use his service again for the ""right" cards and value involved.