Should an AH disclose any slab damage in their description?

[Buythatcard]

I recently won a lot of 3 cards from Heritage Auctions.

Here is the link:

https://sports.ha.com/itm/baseball-c...52003-43033.s#

Look at the images that they displayed and everything looks fine. Description was straight forward so I bid and won the 3 cards.

When I received the cards, one of the slabs had a deep chip on the back. (See image below)

I contacted Heritage regarding the damaged slab and asked why it wasn't disclosed in the description.

After several days, they finally answered me and simply said the following "Thank you for your patience. I have been advised that the chip is visible in the posted image online. You would need to send it to SGC if you wish to get a new case. The condition of the card is not affected. "

They did not offer to take the card back. They did not offer to have it reslabbed at their expense.

I was pretty pissed off by their non willingness to take care of the chipped slab. I should not have to pay to reslab it. If they disclosed it in the description, then it's all on me. But they didn't.

I am not just a customer who buys 1 or 2 cards from them. I have spent almost $200,000 over 15 years at Heritage. I would have thought that they would have done the right thing for me.

I will have no problem taking my business elsewhere.

Just wondering what others think? Should it have been disclosed in the description? Can a buyer really see the chip in the image? Should Heritage be responsible for having the slab replaced?

[Aquarian Sports Cards]

I know I make mistakes, but even if I think something is fairly visible in my images I always disclose it. If it's the Donlin I can see something in the photo because I am looking for it, but it's not nearly as noticeable as your picture. Your picture might be sufficient in lieu of a mention in the description.

[Buythatcard]

Originally Posted by Aquarian Sports Cards

I know I make mistakes, but even if I think something is fairly visible in my images I always disclose it. If it's the Donlin I can see something in the photo because I am looking for it, but it's not nearly as noticeable as your picture. Your picture might be sufficient in lieu of a mention in the description.

After I knew I had a chipped slab, I also was able to see it in their image. Not knowing anything at time of purchase, I did not notice it in their image.

[egbeachley]

I guess it comes down to whether you are a card collector or a slab collector. My thoughts are that the slab is intended to protect the card.

[pokerplyr80]

Unless it looks like it's been tampered with I wouldn't personally be too worried about it. It would have been nice if they offered to pay for the reholder though, and even better if they had done that before auctioning it off.

[bobbvc]

A little surprised by their response. I "guess" it is visible in the description but barely so. At a minimum I think an offer of a $20 credit on your next purchase would have been appropriate.

[Jcfowler6]

Unacceptable that it wasn’t disclosed and their response was far short of what it should have been. They get paid a lot of money to sell others peoples items. No way I’d lay down and take that.




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[toppcat]

Reholder/shipping/insurance fee reimbursement would be appropriate

[buymycards]

They should have disclosed it.

They should have shown a close up scan.

They should reimburse you for re-slabbing, postage, and insurance. And maybe a little extra for being dicks.

[Buythatcard]

I have complained many times over the years about their outlandish S/H. I guess I just needed to vent.
It was up to me to just walk away from them but I didn't. I kept coming back week after week to bid on their auctions.

It only took a simple matter like a chipped slab to see what they are really about. I felt that they should have responded differently.

This was the straw that broke the camels back. Now, I have to stay away. Addictions are tough to break.

[chalupacollects]

Originally Posted by Buythatcard

I have complained many times over the years about their outlandish S/H. I guess I just needed to vent.
It was up to me to just walk away from them but I didn't. I kept coming back week after week to bid on their auctions.

It only took a simple matter like a chipped slab to see what they are really about. I felt that they should have responded differently.

This was the straw that broke the camels back. Now, I have to stay away. Addictions are tough to break.

That first step is always the hardest!

Also should have been disclosed no reason not to...

[jgannon]

I'm just wondering, and I guess the answer would have to be yes, but do they know how much business you've given them over the years? Did they know they were dealing with a long-time customer?

Either way, maybe you can contact them again and remind them, and let them know that under the circumstances, you feel that they could re-slab it for you. And that in the future, while they may feel that the picture alerted any potential buyer of the chip, that it would be better customer relations if they could specifically mention something like that in the future to prevent a customer from coming away from a sale with a bad feeling. If after telling them all this they come back with a negative answer, you could then let them know that if that's their decision and they don't want to do the right thing, you're not going to buy from them anymore. Doing all this I feel, gives them a couple more opportunities to make the situation right.

[commishbob]

Originally Posted by buymycards

They should have disclosed it.

They should have shown a close up scan.

They should reimburse you for re-slabbing, postage, and insurance. And maybe a little extra for being dicks.

Exactly. No excuse for a major AH not at least pointing it out in the description. Heck, I see flaws pointed out in two-bit eBay auctions. And that dismissive response to you was crap.

[1952boyntoncollector]

Originally Posted by Buythatcard

I recently won a lot of 3 cards from Heritage Auctions.

Here is the link:

https://sports.ha.com/itm/baseball-c...52003-43033.s#

Look at the images that they displayed and everything looks fine. Description was straight forward so I bid and won the 3 cards.

When I received the cards, one of the slabs had a deep chip on the back. (See image below)

I contacted Heritage regarding the damaged slab and asked why it wasn't disclosed in the description.

After several days, they finally answered me and simply said the following "Thank you for your patience. I have been advised that the chip is visible in the posted image online. You would need to send it to SGC if you wish to get a new case. The condition of the card is not affected. "

They did not offer to take the card back. They did not offer to have it reslabbed at their expense.

I was pretty pissed off by their non willingness to take care of the chipped slab. I should not have to pay to reslab it. If they disclosed it in the description, then it's all on me. But they didn't.

I am not just a customer who buys 1 or 2 cards from them. I have spent almost $200,000 over 15 years at Heritage. I would have thought that they would have done the right thing for me.

I will have no problem taking my business elsewhere.

Just wondering what others think? Should it have been disclosed in the description? Can a buyer really see the chip in the image? Should Heritage be responsible for having the slab replaced?

Right i dont know why they didnt just send you the money to have it reslabbed