Post office says delivered, Buyer says no...

[silvor]

I sold a card on ebay for $280 and it shows delivered on Friday. They guy leaves positive feedback, but then I get the message:

Hey… I accidentally just left feedback for this item. It said it was delivered however it was not. I’ve reached out to the local post office to try to get in touch with the carrier. Sorry to be a pain, did you purchase insurance? I will keep you posted.

I just used the insurance that comes with the regular mail. $50 or whatever. Not sure it would matter as it says it's delivered.

I called ebay to let them know the situation. She seemed to think I was ok, but I don't have a lot of faith in the first line customer service people.

One caveat - I had two of the exact same card, same grade. When I relisted, I didn't upload the new photo. In our ebay messages, prior to him purchasing, I sent him pics of the new card with the new cert number and he said it looked great, then paid me. I *think* I should be ok, but thinking this could muck things up more.

I haven't contacted him yet. Not sure about all this.

Maybe it's all the turmoil in the hobby or just reading about all the scams, but what do you think?

[ullmandds]

it's pretty common for the post office to enter that a parcel was delivered even though it wasn't. I'd give it a day or two and likely the parcel WILL ACTUALLY be delivered.

[chalupacollects]

Sounds like start of a scam to me...did you send him the actual card listed?

[Directly]

If a card sells for 200.00 or more I add signature required--depending on the item value or rarity I will add insurance too. ( I believe Ebay recommends signature confirmation?) I believe the $50 insurance is when using Priority Mail--?)--just yesterday at the Post Office I had a key in my P O Box for their locked box, when I retrieved the item it was actually for another customers box number--! When I gave the item to the person at the counter he didn't even say THANK YOU.

[Promethius88]

I'm on the other side of this. I have a package that shows "delivered" on 8/27 but when you click on the tracking it shows "awaiting delivery scan". Talked to the local PO and they said they can't find it, might have been delivered to the wrong house and that I need to go online to file a claim. I reached out to the seller just to make him aware and he said to wait. It was only a $9 item so I'm not planning on jumping thru hoops. Hard to hold the seller responsible but wasn't my fault either.

[RichardSimon]

I have had PO problems recently but not involving the hobby.
I had a case of cat food, from Amazon, delivered by PO somewhere. My Amazon account showed it was delivered but I never ever got it.
Then a case of a beverage I drink, from Amazon, delivered by PO somewhere in my neighborhood. The account showed delivered and next day a man from down the street walks into my lobby and hands the case to my doorman.
I can see on occasion the mailman messing up an envelope delivery, but two large cases??? Gimme a break.

[ramram]

Will USPS's insurance actually even cover a collectible? I've heard stories that the coverage value of collectibles can get very murky with the Postal Service.

Rob M

[CurtisFlood]

Originally Posted by RichardSimon

I have had PO problems recently but not involving the hobby.
I had a case of cat food, from Amazon, delivered by PO somewhere. My Amazon account showed it was delivered but I never ever got it.
Then a case of a beverage I drink, from Amazon, delivered by PO somewhere in my neighborhood. The account showed delivered and next day a man from down the street walks into my lobby and hands the case to my doorman.
I can see on occasion the mailman messing up an envelope delivery, but two large cases??? Gimme a break.

Maybe going to the local Amazon office and registering a heads up to someone in charge might help a bit? Or just call Jeff Bezos.

[Jim65]

Originally Posted by silvor

I sold a card on ebay for $280 and it shows delivered on Friday. They guy leaves positive feedback, but then I get the message:

Hey… I accidentally just left feedback for this item. It said it was delivered however it was not. I’ve reached out to the local post office to try to get in touch with the carrier. Sorry to be a pain, did you purchase insurance? I will keep you posted.

I just used the insurance that comes with the regular mail. $50 or whatever. Not sure it would matter as it says it's delivered.

I called ebay to let them know the situation. She seemed to think I was ok, but I don't have a lot of faith in the first line customer service people.

One caveat - I had two of the exact same card, same grade. When I relisted, I didn't upload the new photo. In our ebay messages, prior to him purchasing, I sent him pics of the new card with the new cert number and he said it looked great, then paid me. I *think* I should be ok, but thinking this could muck things up more.

I haven't contacted him yet. Not sure about all this.

Maybe it's all the turmoil in the hobby or just reading about all the scams, but what do you think?

If scan says delivered and you sent to a confirmed address, you're covered. Especially since he left you positive feedback.

[sycks22]

Signature confirmation costs $2.60, well worth it in the future.

[CobbSpikedMe]

I also have a card that shows delivered on ebay but I haven't seen it in the mailbox yet. It was a $10 card so I'm not overly concerned about it, but I'd sure like the card to actually show up in the next couple days. Not sure what I can do if the PO says it was delivered, even though it wasn't really there. I guess I'm just saying that it does really happen, probably a lot.

[bounce]

I think you're fine. If the PO says it was delivered, that's what will show.

It's possible that you may have to run the traps and have the funds held up for a little while, but if what you've said is true you should be fine.

You didn't need to do the extra insurance, and even if you had it...if you think Paypal disputes are sometimes bad, just wait until you try and make a claim at the post office for a package that they say is delivered but your buyer says wasn't.

[pokerplyr80]

I remember reading that the usps carriers frequently mark items as delivered that aren't so that they hit a certain percentage of on time deliveries. Especially important because of contracts with companies like amazon.

I have had "delivered" packages show up a day or two later, turn up at a neighbor's house, and not show up at all.

I wouldn't automatically assume this guy is scamming you, unless something else is giving you that impression.