Praise for REA and Brian Dwyer

[Bosox Blair]

Hi All,

I wanted to acknowledge the outstanding service I recently received from Brian and REA.

I have been a regular bidder at REA for maybe 10 years or so. I am not one of those bidders people refer to as "whales"...more like a guppy, I suppose. I think my winnings in any single REA auction have never exceeded $10K.

I say this to provide the context that I'm not one of those customers that every business would do just about anything to have.

In the Fall 2017 REA auction, my winnings came in at under $2000. But I asked Brian if he would consider doing me a favor that would save me a substantial sum, but would require Brian to spend a fair bit of time on my behalf. (I won't specify further, as this was something unique to my situation.) Without hesitation, he agreed to help me out, and he did exactly what he promised.

REA has never yet disappointed me, but this time I am thankful Brian went above-and-beyond.

In a day and age where the internet is used to air so many complaints, I thought it was important to acknowledge truly great service when it is provided like this.

All the best to my fellow collectors in 2018!

Cheers,
Blair

[bigfish]

Brian and his team are superb.

[Cmount76]

Not to hijack, but rather piggyback the OP's sentiments. During the Spring auction last year, there were a few cards I wanted. And like most of you, I placed a huge number of initial bids and slowly began to narrow it down to a few lots.

The prices began to get realized and I became disappointed that I might only win one lot. My wife went behind my back and with only a few days until the close of the auction and without any real card history, she contacted Brian to explain that she wanted to open an account so that she could surprise me with another lot.

Long story short; I won my intended and lot and my wife (unbeknownst to me) also won her lot. Brain remembered his phone conversation with my wife and took the time to call her and ask if she would like them shipped in two separate packages, so that I wouldn't realize it when my winning lot arrived.

Needless to say, it was a very pleasant birthday surprise, but more importantly, A+ customer service!

[Bosox Blair]

Originally Posted by Cmount76

Needless to say, it was a very pleasant birthday surprise, but more importantly, A+ customer service!

Great story and another example of awesome service!

Cheers,
Blair

[Aquarian Sports Cards]

Originally Posted by Cmount76

Not to hijack, but rather piggyback the OP's sentiments. During the Spring auction last year, there were a few cards I wanted. And like most of you, I placed a huge number of initial bids and slowly began to narrow it down to a few lots.

The prices began to get realized and I became disappointed that I might only win one lot. My wife went behind my back and with only a few days until the close of the auction and without any real card history, she contacted Brian to explain that she wanted to open an account so that she could surprise me with another lot.

Long story short; I won my intended and lot and my wife (unbeknownst to me) also won her lot. Brain remembered his phone conversation with my wife and took the time to call her and ask if she would like them shipped in two separate packages, so that I wouldn't realize it when my winning lot arrived.

Needless to say, it was a very pleasant birthday surprise, but more importantly, A+ customer service!

evil part of me was waiting for "so my wife accidentally bid me up" portion of the story.

[calvindog]

REA under Rob Lifson was the only auction house I fully trusted and this continues under Brian.

[Aaron Seefeldt]

Originally Posted by calvindog

REA under Rob Lifson was the only auction house I fully trusted and this continues under Brian.

+1

[ruth-gehrig]

Originally Posted by Cmount76

Not to hijack, but rather piggyback the OP's sentiments. During the Spring auction last year,
Long story short; I won my intended and lot and my wife (unbeknownst to me) also won her lot. Brain remembered his phone conversation with my wife and took the time to call her and ask if she would like them shipped in two separate packages, so that I wouldn't realize it when my winning lot arrived.

Needless to say, it was a very pleasant birthday surprise, but more importantly, A+ customer service!

Now that's cool

[GregMitch34]

Visited Brian just today at their new outpost in Chester. Big space they have their. Someone had just consigned a zillion cards they have go through. Good guy.

[glynparson]

Brian Dwyer and Michael Goldberg are two of the best people i know. Not just in the hobby, but on the entire planet. A truly great, honest, and knowledgable team.

[clydepepper]

Originally Posted by Cmount76

Not to hijack, but rather piggyback the OP's sentiments. During the Spring auction last year, there were a few cards I wanted. And like most of you, I placed a huge number of initial bids and slowly began to narrow it down to a few lots.

The prices began to get realized and I became disappointed that I might only win one lot. My wife went behind my back and with only a few days until the close of the auction and without any real card history, she contacted Brian to explain that she wanted to open an account so that she could surprise me with another lot.

Long story short; I won my intended and lot and my wife (unbeknownst to me) also won her lot. Brain remembered his phone conversation with my wife and took the time to call her and ask if she would like them shipped in two separate packages, so that I wouldn't realize it when my winning lot arrived.

Needless to say, it was a very pleasant birthday surprise, but more importantly, A+ customer service!

That's great Michael.

I have only one question for you:

Does your wife have an available sister?


=

[Aquarian Sports Cards]

Just to echo Glyn's comments, I've only talked with Brian a couple times but he blew me away at the national when he called me by name merely by the card I brought him to consign. We had talked about it once on the phone and had never met. I walked up to their booth and he saw the card, a nice card but nothing earth shattering by any stretch of the imagination, in my hand and knew instantly who I was. Mike I deal with all the time and he's absolutely one of the nicest guys I've met, in the hobby or out.

[vintagewhitesox]

I cannot say enough good things about Brian. Nothing in this thread surprises me.

One of the honorable and trustworthy guys in the hobby.

[Leon]

Originally Posted by Aquarian Sports Cards

Just to echo Glyn's comments, I've only talked with Brian a couple times but he blew me away at the national when he called me by name merely by the card I brought him to consign. We had talked about it once on the phone and had never met. I walked up to their booth and he saw the card, a nice card but nothing earth shattering by any stretch of the imagination, in my hand and knew instantly who I was. Mike I deal with all the time and he's absolutely one of the nicest guys I've met, in the hobby or out.

I couldn't agree morel As friendly as anyone you could hope to meet. He also graciously gave to the Net54baseball Dinner doggy charity and couldn't even make the dinner.