Major issue with PSA….anybody have this happen to them?

[maximus35]

So I have a major problem with PSA. I sent in 5 cards (some raw, some for crossover and one reholder). The card for reholder was Nolan Ryan Rookie PSA 7. Well the package got delivered on friday Dec 2. It was not until wed Dec 7 I get an email saying they received my order but the Nolan Ryan was not in there. Thats a $2000 card missing. I said no way was the card missing, I know for a fact it was in there. I should have took a video of me packing the cards but next time I know to do so.

Anyways, the person i spoke with said they reviewed the security cameras of my package being opened and the Nolan Ryan was not in there. Well wtf happened to my package over the weekend and the following 3 days it was sitting there until they decided to open it and tell me the card was missing? They said according the the security camera footage my Nolan Ryan was not in there. I asked for a copy of the footage because if it was not in there, that means it was stolen by someone after I mailed it. I searched my house high and dry thinking maybe i forgot to put it in there even though I know for a fact it was packed inside.

So now I dunno what to do. Its my word vs their word. I know my card was in there but the security camera says it was not (unless the guy just told me that over the phone and did not really looked at the security footage). I am still waiting to see the footage to see if anything looks suspicious. They said I would get a copy to review. I packaged everything a certain way on purpose so if anything looks out of place I will know.

My question is has this happened to anybody else and what was the end result?? Now i am scared to send any more cards off to PSA. Thank GOd I did not send my Hank Aaron rookie and bowman Mantle rookie for reholder service in this same package. Ma.rk Ne.ss

[Neal]

Were they all on the same invoice? Perhaps the raw cards were on one invoice, the reholders and crossover on another, and those have not been entered into the system?

I do not believe PSA allows different services on the same invoice

Hope everything turns out okay.

[Snapolit1]

Cripes, that sucks. I would also ask for pictures of the packaging as it arrived if they have it.

I have a similar, maybe less serious situation. I sold some guy a $400 card on eBay and he has started a refund inquiry saying the case was not closed. Huh? PSA sealed tight. I packed it myself and had the card for years. Also says the card is not in very good condition and I checked that box on eBay. Probably was a default from some prior sale. Card was PSA 3 and I had 3 or 4 photos. I'm guessing he woke up one day and realized he had no money for his wife!s Christmas present. What a joker. I don't plan on budging one bit.

[swarmee]

Yes, you should have sent in multiple order forms for each type of submission, because they charge separate return shipping for each type of submission (because they are due back at different times and they don't want to store them).
However, if the card was in the package, yes they should authorize you the video of the box being opened. I know that they will not open any box that has been tampered with in the mail, they normally mail it back to you so that you can file for insurance with the post office. Did you insure your package?

[Republicaninmass]

I'd be willing to say it's next to impossible. Hold out hope!

[1952boyntoncollector]

Originally Posted by maximus35

So I have a major problem with PSA. I sent in 5 cards (some raw, some for crossover and one reholder). The card for reholder was Nolan Ryan Rookie PSA 7. Well the package got delivered on friday Dec 2. It was not until wed Dec 7 I get an email saying they received my order but the Nolan Ryan was not in there. Thats a $2000 card missing. I said no way was the card missing, I know for a fact it was in there. I should have took a video of me packing the cards but next time I know to do so.

Anyways, the person i spoke with said they reviewed the security cameras of my package being opened and the Nolan Ryan was not in there. Well wtf happened to my package over the weekend and the following 3 days it was sitting there until they decided to open it and tell me the card was missing? They said according the the security camera footage my Nolan Ryan was not in there. I asked for a copy of the footage because if it was not in there, that means it was stolen by someone after I mailed it. I searched my house high and dry thinking maybe i forgot to put it in there even though I know for a fact it was packed inside.

So now I dunno what to do. Its my word vs their word. I know my card was in there but the security camera says it was not (unless the guy just told me that over the phone and did not really looked at the security footage). I am still waiting to see the footage to see if anything looks suspicious. They said I would get a copy to review. I packaged everything a certain way on purpose so if anything looks out of place I will know.

My question is has this happened to anybody else and what was the end result?? Now i am scared to send any more cards off to PSA. Thank GOd I did not send my Hank Aaron rookie and bowman Mantle rookie for reholder service in this same package.

Thats why you buy insurance. For many people there are cards we could make a tidy profit with insurance if PSA all of the sudden lost everything.

It does suck but this is a rare story considering the 1000s of submissions with no issues.

Before you send the mantle or aaron rookie perhaps you shoudl take a picture of it with a way to prove the date you have it before sending off (if looking to sell you can list on b/s/t as well)

[Snapolit1]

Also check your home owners policy. If you have arts or valuable contents coverage, there might be a shot it would cover a card lost in transit. Worth looking or calling your insurance agent at least.

[pokerplyr80]

I have never heard of that happening. I have sent a few packages to PSA with cards at different service levels, but include separate forms for each. It's unclear if you took this step or if insurance was purchased. Hopefully it was. Good luck either way but if you didn't I'm not sure what recourse you could have.

As for the 3 days I have had similar delays from when an order arrived to when it was entered in their system. This is common at lower service levels. Reholders are not a high priority.

[swarmee]

Logging in a package from PSA can take up to 10 calendar days, especially if you don't put your most valuable service submission on the outside of the box. My last one combined a bulk order (33 cards), a review (5) and crossover (10) club renewal special, and a 3 card freebie for completing registry sets. I wrote "Member renewal sub" on the outside and the entire contents were logged in only 3 days. The bulk submission even finished after one month, not two like normal. Still waiting for the 3-card submission with the 1957 Topps Roberto Clemente, '57 Frank Robinson rookie, and T51 Michigan with Number on Front.

[Johnny630]

This makes me want to only submit high value cards in person at shows. I've always bought insurance through USPS Priority with no issues. Still scary, I hope the cards turn up or your insurance policy helps you out. Good Luck