Want to share a positive experience with PSA.

[DeanH3]

Let's see if I can do this right since I just posted this in the wrong forum. DOH!! Sorry Leon.

Just thought I'd share my recent positive experience with PSA. I won a 1934 Goudey Jimmie Foxx PSA 5 in a recent Heritage auction. When I got the card I immediately felt the card was overgraded. I realize PSA graded the card, but Heritage really did a piss poor job at describing the card. No mention of the surface wrinkles anywhere. I feel they could have done a better job with the description. I will think long and hard and ask a ton of questions if I decide to bid in another Heritage auction.

Anyway, I emailed Joe Orlando and informed him of my delimma. He immediately said send the card to him and they will take a look at it. I just got a call and they agreed. So the card is being re-holdered as a 4 and sent back to me on their dime plus compensation. I know some have had bad experiences in the past but I wanted to share a positive one. I'm really insignificant to PSA's bottom line since I'm not a big time submitter. Heck, I think I may have only submitted two orders to PSA and that was years ago, but Joe still treated me fair. A big thanks to Joe O. and PSA.

Dean

[Wymers Auction]

I have had positive experiences also when submitting cards.

[Jay Wolt]

Good to hear PSA did the right thing

[ksabet]

I recently submitted 63 cards at a 45 day turnaround time and expected to wait forever. In 2 1/2 weeks I got a notice saying the cards were graded and on there way back to me.

Unfortunately they were not the grades I was hoping but most likely that was on me and not them.

Thanks for a positive thread. I sometimes feel the site gets inundated with negativity. I appreciate the occasional positive remark.

[bn2cardz]

So when refunding you did they use HA's price that you paid minus the SMR price of a 4?

[sdkammeyer]

I guess I am failing to see the heroism here. PSA f*cked up ..... PSA saw their fault before the rest of the world had a chance to bash them (thanks to you) and then PSA fixed their screw up.

Why is this becoming a more popular story?

All-in-all this is yet another negative strike against PSA .....

If they screw up 100,000 times and fix the problem 100,000 times are they considered a legit company?

It's the screw ups that concern me .... not the fixes.

I am glad that in your case you got a resolution that suits you ..... but that does NOT help the next guy.

[tschock]

Originally Posted by DeanH3

I won a 1934 Goudey Jimmie Foxx PSA 5 in a recent Heritage auction. When I got the card I immediately felt the card was overgraded. I realize PSA graded the card, but Heritage really did a piss poor job at describing the card. No mention of the surface wrinkles anywhere. I feel they could have done a better job with the description.

I think this is a whole other thread just waiting to happen. LOL. It would be a "man bites dog" moment if a seller, rather than promoting a card as "appears better than the grade", promotes their card as "doesn't appear as good as the grade". Anyone ever see that?

Nice to hear some positive feedback on PSA though for a change.

Note: The above is not intended as a knock on Heritage, just a general observation.

[Bosox Blair]

Originally Posted by tschock

I think this is a whole other thread just waiting to happen. LOL. It would be a "man bites dog" moment if a seller, rather than promoting a card as "appears better than the grade", promotes their card as "doesn't appear as good as the grade". Anyone ever see that?

Hi Tony,

Yup - I have a distinct recollection of a card in REA in the last 4 years (that is not a very narrow description I know!) where REA stated that in their view the card was in a lower grade than the TPG indicated. I remember thinnking to myself - what does the consignor think of this??? But I admire someone who will put honesty ahead of selfish financial interest!

Cheers,
Blair

[danmckee]

I love PSA and I too am a fan of Joe O.

[DeanH3]

Originally Posted by danmckee

I love PSA and I too am a fan of Joe O.

Quite honestly I was thinking of you when I started this thread. I know if I were in your shoes I would feel the same way you do. I sure wish things would have worked for you.

[Leon]

Originally Posted by DeanH3

Let's see if I can do this right since I just posted this in the wrong forum. DOH!! Sorry Leon.

Just thought I'd share my recent positive experience with PSA. I won a 1934 Goudey Jimmie Foxx PSA 5 in a recent Heritage auction. When I got the card I immediately felt the card was overgraded. I realize PSA graded the card, but Heritage really did a piss poor job at describing the card. No mention of the surface wrinkles anywhere. I feel they could have done a better job with the description. I will think long and hard and ask a ton of questions if I decide to bid in another Heritage auction.

Anyway, I emailed Joe Orlando and informed him of my delimma. He immediately said send the card to him and they will take a look at it. I just got a call and they agreed. So the card is being re-holdered as a 4 and sent back to me on their dime plus compensation. I know some have had bad experiences in the past but I wanted to share a positive one. I'm really insignificant to PSA's bottom line since I'm not a big time submitter. Heck, I think I may have only submitted two orders to PSA and that was years ago, but Joe still treated me fair. A big thanks to Joe O. and PSA.

Dean

I am curious about one thing. You say the card wasn't described well by Heritage. Most times Heritage has scans so large you can see, or almost see, each pixel of lithography. Was that not the case this time? How could you possibly not see something with scans that large (if they had them and I would guess they did)...?

[DeanH3]

I went back and looked at the "large" scan Heritage provided. I can see the wrinkles on the scan so I do take responsibilty for that. I guess what was another mistake on my part was Heritage sold this exact same card in a previous auction and the description they used then made a reference that there were no wrinkles or creases so I did not think anything of it. Again, my mistake for not doing more due diligence. I'm not saying it's their fault for the incorrect grade but I still feel that Heritage could have done a better job with describing the condition. Maybe I'm being unfair against them. I appreciate you asking questions that make me think.