PSA Situation - Philly show

[YankeeCollector]

I have been a PSA collector's club member for a few years AND actually never used my vouchers for free grading. I think i had about 12 vouchers or so.

Anyway, I had a Joe DiMaggio baseball with me at the show that I wanted authenticated even though I personally got the autograph. I asked PSA if in Lieu of all these free grading vouchers, that they just authenticate my ball. They didn't even want to hear about it. I told them I had no use for the vouchers because I don't grade cards bc I buy cards graded already.

I thought this was a fair request because the value of the vouchers exceeded the cost of authenticating the ball and I thought maybe since I was a member for a few years, they would make an exception. They didnt want to hear it and I forked over the $75 plus return shipping.

Besides that, they have the WORST and most obnoxious customer service at these shows like they are doing us a favor by accepting our items. I cannot wait for the day when SGC or some other company to become the industry leader.

[Leon]

Hi Jim
As per the forum rules, if you aren't really well known on the board, your full name needs to be out here in your post. I don't care what you say otherwise.....thanks

[Ladder7]

No comprendo... You despise em but rewarded them with your biness anyway? Vexing

[vintagetoppsguy]

Originally Posted by Ladder7

No comprendo...

Ditto. If you don't grade cards, why pay the money to become a CC member in the first place?

With that said, I think they should have exchanged your vouchers for the autograph authentication just to make the customer happy. I don't understand the customer service of some businesses (and not just PSA) in today's economy. You would think most companies would do whatever it takes (within reason) to make the customer happy.

[ibuysportsephemera]

Originally Posted by vintagetoppsguy

Ditto. If you don't grade cards, why pay the money to become a CC member in the first place?

With that said, I think they should have exchanged your vouchers for the autograph authentication just to make the customer happy. I don't understand the customer service of some businesses (and not just PSA) in today's economy. You would think most companies would do whatever it takes (within reason) to make the customer happy.

+1 How hard would it have been to accommodate an obvious repeat customer?

[sycks22]

I've submitted items to SGC at a show in the past and they're great. They seemed genuine and happy to take the submission, not like PSA it sounds. I'm confused why you'd want to get a PSA/DNA authentication if you're going to keep the ball for yourself? I could've read that wrong and you're selling it, but if you're keeping it why waste $75?

[Leon]

And in keeping with board rules the original poster is J@mes Mermigis.

[e107collector]

Jim,

If you had Joe Dimaggio sign the ball in front of you, you know the sig is good. I wouldn't have given PSA another $75.00 to have someone tell me they feel the ball is legit. If they treated me like that, I wouldn't give them a dime of my money. This is just another reason why I don't deal with PSA. Don't take me the wrong way, that's just my two cents.

Tony

[YankeeCollector]

Originally Posted by vintagetoppsguy

Ditto. If you don't grade cards, why pay the money to become a CC member in the first place?

With that said, I think they should have exchanged your vouchers for the autograph authentication just to make the customer happy. I don't understand the customer service of some businesses (and not just PSA) in today's economy. You would think most companies would do whatever it takes (within reason) to make the customer happy.

I was paying for the SMR, population report and online price guide. I thought they were useful tools.

[sbfinley]

Originally Posted by vintagetoppsguy

]

With that said, I think they should have exchanged your vouchers for the autograph authentication just to make the customer happy. I don't understand the customer service of some businesses (and not just PSA) in today's economy. You would think most companies would do whatever it takes (within reason) to make the customer happy.

Likely the PSA employees at the show did not have the ability or power to make that call even if it is the right one. There is a such thing as company hierarchy and even though Jim's request sounds fair and reasonable that doesn't mean the PSA employees at the show had the power to accept that request.

[YankeeCollector]

Originally Posted by sbfinley

Likely the PSA employees at the show did not have the ability or power to make that call even if it is the right one. There is a such thing as company hierarchy and even though Jim's request sounds fair and reasonable that doesn't mean the PSA employees at the show had the power to accept that request.

Understood, but there's a way of communicating that to a repeat customer that's more professional than to seem annoyed that Im even asking. They could have handled this in a nicer, cordial and professional manner. Their arrogance is what bothered me!

[YankeeCollector]

Originally Posted by Ladder7

No comprendo... You despise em but rewarded them with your biness anyway? Vexing

I dont despise anyone. Im just pointing out that they can improve their customer service bc there will come a day when we dont need them.

[T206Collector]

Originally Posted by YankeeCollector

There will come a day when we dont need them.

Never have; never will.

[WhenItWasAHobby]

Originally Posted by YankeeCollector

Besides that, they have the WORST and most obnoxious customer service at these shows like they are doing us a favor by accepting our items. I cannot wait for the day when SGC or some other company to become the industry leader.

How eerie. While ready this comment, I had iTunes shuffling on my laptop and the song "The Balance" by The Moody Blues came on. The chorus to this song is as follows:


"Just open your eyes,
And realize, the way it's always been.
Just open your mind
And you will find
The way it's always been......."


A coincidence you ask? I think not.