OUCH! Painful damage to a purchase while in transit

[scooter729]

I should start by saying I'm not pointing fingers for the blame or anything, but just venting about how painful this is to see.

Early in the November pickups thread, I posted how excited I was to acquire a 6-foot long panoramic picture of the 1910 Boston Red Sox and Washington Senators teams. The picture looked gorgeous and I couldn't wait to receive it.

Unfortunately I did receive it this week, and was horrified. The glass had shattered in transit, and the damage unfortunately went right through to the picture. A big portion of the picture ripped, with numerous other smaller areas of damage. I painfully had to refuse the shipment (it was opened in the presence of FedEx, as the broken glass obviously could be heard in the box), and I trust the auction house will do the right thing here.

I just wanted to share my pain with those who would understand....

[bbcard1]

a lot of auction houses will not ship with glass for that very reason. sorry about your issue.

[tcdyess]

What a shame, such a beautiful piece.

[deebro041]

Sorry for your loss. I understand that can be truly heart breaking!!

[yanks12025]

Couldn't you have asked for a partial refund from the auction house or something.

[scooter729]

Originally Posted by yanks12025

Couldn't you have asked for a partial refund from the auction house or something.

When I first opened the package and saw some damage, I thought about trying to keep it and possibly negotiating a partial refund. But when I saw how extensive the damage was, I just decided it would be best to just send it back, as much as I liked it.

[JimH5]

Very sad.

I have had some large art pieces shipped in corporate moves, and the moving companies often hire specialty contractors to build crates to accommodate large glass.

Or, if the glass is nothing special, they won't ship, and have you buy new custom glass on the other end.

[Runscott]

Oh man, that sux. Very sorry to see this. As much as the auction houses charge for shipping and insurance, I'm sure you're completely covered.

[thekingofclout]

Originally Posted by scooter729

I should start by saying I'm not pointing fingers for the blame or anything, but just venting about how painful this is to see.

Early in the November pickups thread, I posted how excited I was to acquire a 6-foot long panoramic picture of the 1910 Boston Red Sox and Washington Senators teams. The picture looked gorgeous and I couldn't wait to receive it.

Unfortunately I did receive it this week, and was horrified. The glass had shattered in transit, and the damage unfortunately went right through to the picture. A big portion of the picture ripped, with numerous other smaller areas of damage. I painfully had to refuse the shipment (it was opened in the presence of FedEx, as the broken glass obviously could be heard in the box), and I trust the auction house will do the right thing here.

I just wanted to share my pain with those who would understand....

Jeez Scott. Seeing those photos made me want to vomit. I mean it. The whole story has made me sick to my stomach. Not only have you lost this magnificent photograph, Baseball has lost an historic artifact.

So sorry this happened to you Scott. Sincerely, Jimmy

[scooter729]

Thanks guys - appreciate the comments. I have no idea if a professional restorer can work some magic with this one, but with some luck that might be the case, and who knows, maybe I can try to own it again if that happens!

But for now, it was best to just marked it "RTS" and return it to the sender.

[carrigansghost]

Sorry, That photo really WAS a great piece. Still I hopoe everything turns out financially for you on this deal. I've shipped mirrors all over the country and never had one break.

Rawn